Automate inbound calls
Automate repetitive, transactional inbound call types with an intuitive, dynamic, human-like experience.
Execute intelligent outbound campaigns
Deliver automated, efficient outbound programs, eliminating unproductive calls to reach 1000s of customers in minutes.
Assess 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of CX performance and improvement opportunities.
Avaamo's contact center AI enabled us to automate business processes and eliminate live agent utilization for a significant portion of our incoming calls. The platform understands natural language and automatically steers the user to the right response / flow and help reduce wait time, average handling time and improved overall customer experience...read more
Integrating Avaamo AI platform with core systems and IVRs has been seamless. Since it has many in built integrations its easier to use the platform for multiple customer servicing options The support from them during development and post production is easily available...read more
Avaamo is really great on service part and design. The domain expertise and understanding of subject and building architecture block by block is amazing...read more
A Voice AI Experience that will leave you speechless
Select a prebuilt voice profile or create your own custom voice with the ability to configure cadence, tone, and pauses for an almost human experience. Our voice AI supports over 36 languages, dialects and accents.
Experiences tailored to the one in a million
Instantly deliver relevant hyper-personalized experiences by responding to unique context and intent. Personalize interactions to improve conversions, customer satisfaction, and content discovery.
Handle 1000’s of calls, simultaneously
Manage more with less. Scale up your contact center rapidly without sacrificing quality leveraging Avaamo’s proven conversational AI delivery methodology.
Reduction in live agent calls
Contact center calls resolved in 2020
Our COVID Appointment Scheduler services 40 million patients
Increase in NPS
skip the menus
Resolve queries quickly without having callers navigate long and complicated audio menus, leading to higher engagement and satisfaction.
Engage users through enhanced, human‑like conversation understanding nuance and intent behind the questions, not just the words.
in real time
Identify the call drivers and sentiments and determines the user intent to route interactions to the agents most likely to resolve users’ questions.
Intelligent outreach campaigns with AI
Reach 1000’s of your customers in minutes — no agents required –to communicate updates, outages, vaccination schedules, and appointment reminders; customers can respond to complete actions or request for callbacks.
Dynamic, contextual user journeys
Deliver interactions where context travels with the customer — no matter where the conversation begins or ends across channels — eliminating disjointed conversations to improve conversion rates and customer loyalty.
Scale agent performance with AI
Filter out unproductive calls — voicemails, busy signals, and disconnected numbers — and accurately matches customer requests the appropriate agent to maximize agent productivity. Our proprietary ASR + NLU engine.
Automated and agent conversations,
all in one place!
Customers have conversations across various channels: messaging, live chat, smart speakers, and voice. The Avaamo Contact Center AI is able to identify these interactions and make them actionable such as missed buying signals, poor customer service, key call drivers, requirements for new service, or non-regulatory compliance.
Understanding the intent behind every call and interaction is the key to optimizing your CX performance. With the Avaamo Contact Center AI all interactions are classified based intent, channel, language, sentiment, and accuracy. Whether the user started the journey on your website and completed it on the phone – the entire interaction is tracked and available in one place.
Conversational insights without exposure
Automate compliance measures such as compliance-ready verbiage, quality monitoring to tag violations, and intelligent PCI/PII redaction to ensure you gain insights without exposing private customer information. Avaamo’s sophisticated redaction algorithms accurately identify and remove sensitive numeric data, replacing it with redacted text and with a silence block in call audio.
Stream data securely to your current BI apps
Our out-of-box integration with BI tools such as Tableau, Power BI, Qlik Sense, Cognos helps turn millions of conversations into business analytics reports in matter of minutes.