THE MOST ADVANCED CONVERSATIONAL AI PLATFORM FOR ENTERPRISE

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THE FUTURE SOUNDS DIFFERENT Meet the AI
Contact Center
from the future Request demo Hear the difference

LIVE DEMO

 

Hear what AI-first customer service sounds like

How Volkswagen cut parts ordering from 10 minutes to under one — with 99% accuracy. Read Story 99% Order accuracy 8,000+ parts/month,
<1 min handle time How UCHealth is reimagining patient access with voice-first AI agents. Read Story 20k+
 Calls automated 98% coverage of all queries
 How a top-ranked health system automated 1 million+ patient interactions a year Read Story 63% Call deflection 2% Live agent transfer rate TOP 5 U.S. HEALTH SYSTEM Automating 180,000 customer queries a month without a single service ticket. Read Story 180k Queries automated monthly
 90% Reduction in
service tickets How Mondelez transformed indirect procurement with a self-service AI agent. Read Story 1M+ Interactions automated annually 98% deflection of calls
across all use cases Shifting gears: how AI agents slashed call volume by 90% for auto giant Read Story 90% queries automated and resolved 42k+ queries handled Inside the largest AI Agent implementations in the enterprise Read Story 200k Employees impacted globally 40+ Use cases deployed AI Takes the Wheel: Penske’s Reservation Game-Changer Read Story 1000+ Additional reservations
confirmed each month 0 sec Waittime for
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ASK AI

 

What can I help you with?

THE CRISIS IN THE CONTACT CENTER

Traditional IVR was built for the business. Not the caller.

The contact center sits at the intersection of two irreconcilable forces: rising customer expectations and the physical limits of human-staffed operations. Something has to give.

 

Legacy IVR forces customers to self-diagnose their problem using touch-tone menus. Two-thirds of callers abandon before reaching anyone. The ones who get through repeat themselves, get misrouted, and hang up.

 

Modernization is too often framed as a binary choice: bolt AI onto existing infrastructure, or rip everything out. Both carry unacceptable risk. Neither is the only path forward.

CORE CONTRADITION

One platform.
Every conversation.

Automate what you can. Augment what you can’t. Analyze everything. Three capabilities, one architecture — deployed independently or together.

Automate

AI that resolves, not just routes

Your customers called. AI Operator answered.

Explore AI Operator

AI Operator replaces your IVR — authenticates callers, understands intent, and resolves requests before an agent picks up.

AI agents that autonomously handle calls end-to-end; scheduling, refills, payments, and more.

Explore AI Agents

Augment

Make every agent your best agent

Real-time coaching that turns every rep into a top performer.

Complex disputes. High-value customers. Sensitive calls. Agent Assist coaches your reps through the hard ones — live.

Explore AutoQA

Turn QA costs into contact center profits

100% call scoring against your quality criteria: compliance, empathy, and resolution, all with zero manual effort.

Explore AutoQA

Analyze

Turn every conversation into deep insight

Go beyond dashboards. Discover what's actually driving your customer experience — across every call, whether handled by an agent or AI. Ask questions in plain English, get data-backed answers, and turn insight into action with AI-driven quality scoring and coaching.

Learn more
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SOLUTIONS

Deployed where it
matters most

The same AI-first architecture running across healthcare,
workplace, and customer experience.

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Healthcare

24/7 patient scheduling, refills, and triage — integrated with Epic and Cerner.

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Workplace

IT tickets and HR questions resolved in seconds, not days

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Customer Support

Voice-first agents that replace IVR trees with natural resolution.

PLAYBOOK

Ready to run?

Our AI-first playbook shows you how to start above your existing stack, prove value at each stage, and scale with confidence. No rip-and-replace. No leap of faith.

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Read our manifesto Beyond call centers:
A manifesto for what's possible

At Avaamo, we're transforming enterprise voice. Today, valuable professionals spend too much time on routine calls instead of meaningful work. Our AI voice agents handle patient intake, employee inquiries, and customer service interactions naturally and completely—operating 24/7 to free your team for what matters most.

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AI trusted by the world’s largest enterprises

More Parts, More Problems?
AI disagree! View story Empowering patients, every step of the way View story Truck Reservations: Automated View story Largest GenAI deployment in the enterprise Watch the film AI Copilot Turbocharging Sales Efficiency View story Shifting gears: AI slashing call volumes 90% View story Sweet Success: Indirect buying with GenAI View story Campus 2.0:
AI Copilot Reshapes Student Life View story Redefining Employee Self-Service with Generative AI View story Kneading success: a food giant’s recipe for CX View story Flying into the future with a GenAI Agent View story logo cars