We remain focused on researching and developing the fundamental AI technology making conversational computing a reality for the enterprise.
We’re serious about innovation
We listen to our customers and constantly innovate so that they remain in the lead. Innovation that enables every interaction to be a seamless experience—that matters. Solutions that fundamentally reshape the way you service and support your suppliers, customers, and employees. That’s why we’re the platform of choice for the world’s leading companies.
June 2022
Avaamo named a Leader and Outperformer in the GigaOm Radar for Intelligent Virtual Assistants 2022
The assessment focused on measuring the execution ability and value delivered by each of the key IVA providers in the marketplace as it stands currently and how it would evolve over the next 12-18 months.
May 2022
Avaamo launches “AvaamoHR,” a ready-to-deploy virtual assistant solution offering immediate HR support
AvaamoHR™ incorporates advanced AI automation that instantly resolves employee questions, issues, or requests with personalized responses for a 70% reduction in help desk tickets.
February 2022
Avaamo introduces ultra-realistic custom “brand” voices for the Contact Center
Avaamo adds an ultra-realistic custom voice cloning solution for businesses who depend on quality customer interaction. Hearing is believing!
January 2022
Avaamo unveils the broadest multilingual support in the Conversational AI industry
Avaamo adds platform support for 114 languages and dialects to enhance the global deployments of customer experience (CX) and employee self-service use cases.
December 2021
Avaamo named a leader in IDC MarketScape for worldwide Conversational AI platforms.
The IDC MarketScape™ 2021 assessed fifteen Conversational AI vendors across multiple capability and strategy criteria, placing Avaamo in the Leaders Category.
December 2021
Avaamo adds conversational analytics to gain deep insights into your customer’s behavior.
Our suite of conversational analytic tools empower businesses to track, dissect, train, and act on key metrics in a single console. Build a deeper understanding of your customers and your employees so you can refine your AI strategy.
November 2021
Avaamo integrates with Genesys to give customers a seamless Virtual Assistant + IVR experience for inbound calls and outbound calls.
Avaamo makes it easy for Genesys customers to execute inbound and outbound automation at scale.
November 2021
Avaamo launches a single integrated Contact Center AI solution for call automation.
Customers can now leverage Avaamo’s Conversational AI platform to create a single self-service infrastructure to automate and transform the entire CX experience across IVR, web, messaging, chat, mobile, and smart home devices.
November 2021
Avaamo secures SOC 3 certification offering the highest level of security governance in the industry.
Avaamo’s platform combines enterprise-grade security features with rigorous compliance to industry standards to ensure your data is always protected.
October 2021
Avaamo provides out-of-the-box omni-channel support to the leading business and consumer messaging systems.
Avaamo provides the infrastructure and core capabilities to power an omni-channel conversational experience to virtually every business, consumer, and collaboration channel — out-of-the-box.
September 2021
Avaamo NLU innovation delivers a multi-engine approach to
Conversational AI.
Avaamo’s patented multi-engine NLU processes and understands complex user queries across multiple industries and domains with unprecedented accuracy.
August 2021
Avaamo releases Enterprise Skills: build complex, re-usable, business-specific skills accelerate and scale your enterprise
Avaamo’s enterprise skills come pre-built and pre-trained to handle complex business use cases. Quickly design a virtual agent by importing from our enterprise skills library.
July 2021
Avaamo offers comprehensive integration to transaction systems for end-to-end automation.
Avaamo now offers over 150+ Integrations including Service desk, CRM, IVR, ERP, E-commerce, procurement, order management systems, healthcare, and logistics systems to enable customers to execute end-to end automation.
June 2021
Avaamo and Intel launch an innovative reference architecture to optimize Conversational AI workloads.
Scalable architecture with Intel® Xeon® Gold 6140 processor and Intel® AI technologies delivers right-sizing of servers for various deployments.
May 2021
Avaamo awarded 5 new patents in pioneering Conversational AI technology.
Sparse data: Unique technique to achieve high levels of accuracy with minimal or poor quality training data. Designed to resolve the “cold start” problem and speed time-to-value.
Voice AI: Generates a human-like voice profile utilizing a combination of recorded and synthesized voice.
Hybrid Language: Hybrid model that leverages transfer learning from one language model to another.
BERT extensions for answer prediction and summarization: Finding a precise answer from thousands of documents.
Zero Shot Learning: A unique approach to apply learned data models across various verticals.
April 2021
Avaamo launches Cognitive Search: a new way to extract precise answers from millions of documents in your knowledge base.
Empower your employees and customers with accurate, personalized, answers—not results — through a simple natural language interface.
