We’re always excited when leading analysts recognize Avaamo for our innovation and ability to help businesses deliver a modern, 21st century customer experience.
This page highlights points of view from well-established, independent research firms with expertise in the conversational AI technology market. Furthermore, we have summarized our rankings from leading independent peer-to-peer review sites and recommend visiting their sites to read unbiased customer reviews.
Intelligent Virtual Assistants (IVA)
Out-of-the-box enterprise system integration connectors make this IVA solution a good choice for large enterprises with complex back-end system requirements.
The AI-based automated IVA builder is another core strength of this solution, reducing time to deployment.
Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment
Avaamo has developed very strong natural language processing capabilities as well as speech recognition capabilities across a variety of text- and voice-based channels.
In addition to its own developer and low-code tools, Avaamo also offers a 'skill' store where customers can choose from thousands of prebuilt skills provided by Avaamo and its partners.
Conversational AI – Technology Vendor Products
Everest Group’s take
Avaamo offers a comprehensive conversational AI solution that includes features such as pre-built skills and intents for quick implementation, native voice capabilities, connectors to leading enterprise solutions, and agent-assist capabilities.
The platform comes with large libraries of pre-built intents for various industries as such as BFSI, healthcare, retail, and telecom, as well as process areas such as IT helpdesk, HR support, and customer support.
The platform can remember context from previous conversations, switch context within a conversation, and remember context across all its channels.
Chatbots for IT Operations
Avaamo boasts strong language learning and integration capabilities, supporting multiple languages, data ingestion tools, and multiple ML training mechanisms. it also has an integrations library that supports rPa-type connectors to integrate into any enterprise environment.
Is best for those that need a mature chatbot for a complex environment. With complex environment integrations, strong language support, and high development requirements, avaamo is best suited for large enterprises looking to automate iT workloads and more.
Avaamo’s customers are very impressed with the solution. Avaamo’s customers have seen significant automation benefits from adoption (one saw 90% deflection), and are expanding to new use cases.
AI powered chatbot platforms
Research in Action’s take
Avaamo is the most scaleable enterprise class conversational AI automation stack.
Advanced Tooling for developers and business users to fine tune, personalize and manage the designed AI conversations.
Full stack capabilities across security, analytics, policy management and life cycle management.