Embracing Contact Center AI may seem like a daunting process. Implementing new technology such as Conversational AI while maintaining legacy and new infrastructure can exert pressure on contact center operations. Fortunately, companies like Avaamo have deep experience in advising clients where and how to start modernizing their contact centers and implement Contact Center AI.
Conversational AI and its role in the future of the contact center.
Core capabilities of a Contact Center AI.
Best practices to implement a Contact Center AI.
The best call types to automate upfront.