Daily customer queries automated
Customer queries resolved over the past year
Interactions handled without human support
Servicing over 500 million customers in the world
Our customers include Insurance aggregators, Auto, P&C and Life providers who have automated the advisory process. This leads to processing more volumes including a meaningful increase in lift with reduction in number of human agents required to process the increased volumes of inquiries. An Avaamo powered Digital Agent can initiate dynamic multi-turn conversations to reduce quote completions from 72 hours to less than 10mins.
Our ability to analyze structured and unstructured data, reference the right policy information, access risk and then make insightful recommendations, has helped customers to reduce the cycle time from first notice of loss to claims adjudication by 50%.
Avaamo technology harnesses domain specific machine learning models to gather details that underwriters need, while also identifying hidden risks. Our technology is by a major reinsurer to conduct assessment that helps the underwriting team assess over 2,500 medical impairments to quickly and accurately bind a policy. Avaamo Conversational AI technology can accelerate underwriting and fast-track claims processing by over 80%.
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