Avaamo Contact Center AI
Connectivity and Interoperability delivered with ease
Avaamo Contact Center AI supports Unified Intelligent Contact Management (ICM) as well as Cisco’s cloud contact center (Webex Contact Center and Enterprise) and on-premise contact center solutions (Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE)).
Existing Cisco customers can:
Quickly add contact center automation
Quickly integrate Avaamo Conversational AI components across digital and voice channels
Enable an automated voice experience across all channels
Automate and enable self-service across all the channels the contact center is servicing.
Flexible integration
Flexibility to integrate Via (1) SIP (2) VXML or (3) PSTN depending on your current workflow configuration.
BUILT TO AUTOMATE EVERY CONVERSATION AN END USER CAN HAVE
Connect & go. No developer time required
Avaamo Contact Center AI integrates with a multitude of features in a Cisco CTI environment
Avaamo provides integration into some of the existing contact Center telephony capabilities to provide for the best CX. These capabilities are supported by the virtual agent
Contact Center Feature
Supported by Avaamo
Barge-in
Barge-in
Call transfer
Call transfer
Call hang-up
Call hang-up
Music on hold
Music on hold
SSML Support
SSML Support
Latency auditing
Latency auditing
Context mapping
Context mapping
Audio recording / DTMF support
Audio recording / DTMF support
Start on the path to Contact Center Automation with Avaamo
53%
Poor customer experience
53% of companies had measurable results from implementing AI to improve customer experience
96%
Agent overload
96% of companies will have their agents handle only complex or highly specialized interactions by 2025.
76%
Lack of automation
76% of contact center leaders agree that agents working through technology or process issues is their greatest challenge.