THE MOST ADVANCED CONVERSATIONAL AI PLATFORM FOR ENTERPRISE

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Ram Menon, CEO & Co-founder Avatar

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Auto-resolve and scale your IT Support
out-of-the-box

Technology Software Provisioning Overview

Knowledge Base

Getting Started Account Access

Avaamo named a leader for Chatbots for IT Operations

2022 SPARK Matrix™

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Meet AvaamoIT’s intelligent
do-it-all IT Assistant

It‘s easy to call on our IT Assistant from anywhere; Teams, Salesforce, Zoom, or Web. Our virtual assistant responds to your IT questions like there’s nothing to it. 

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What’s my Outlook password?

Fix account access issues

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Can I get access to Office 365?

Realtime provisioning of software, we got you covered!

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My laptop was stolen!
What should I do?

Consolidate all your knowledge into a single conversational experience

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Help! I can’t access any of my files!

The assistant provides guided navigation to resolve common IT issues

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I’m a new employee, do I need to attend security training?

Don’t know where to look for corporate policy related information? Just ask!

Want to see how AvaamoIT can supercharge your help desk?

What use cases can
we solve for you?

1. Eliminate account access issues

Resetting passwords is now fully hassle free! Employees can reset their passwords by asking the bot for help in plain English, thanks to Avaamo’s advanced natural language understanding (NLU). it essentials resetpassword1@2x 80 2

Instant multi-factor authentication
Avaamo auto-resolves thousands of password issues enterprises get each month – like they never existed. it essentials resetpassword2@2x 80

2. Provision software instantly

Real time provisioning, just ask! Forget calling the helpdesk or filing a ticket. AvaamoIT takes care of your employees provisioning needs just like a human.
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Need application access? No problem! We can help find the best path to resolve a software request; the bot serves it up on the messaging platform after analyzing past tickets.
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3. Get answers from your knowledge base

All your knowledge in one conversational experience Avaamo neatly summarizes a response from a knowledge article to quickly resolve the issue. it essential usecase answers1

Question on Corporate Policies? We got that! Don’t know where to look for corporate policy related information? Just ask! it essentials answers2
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Getting starting with
self-service IT Support

1.

We start with your existing resources

Starting with AvaamoIT™ is simple. Help us with your existing resources – knowledge articles, forms, FAQs, ticket history or your IT support knowledge base. In a matter of weeks, we take your resources to train and model our Conversational AI to intercept and resolve IT issues via your company’s chat or voice channel of choice — instantly and hassle free.
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2.

Deploy to your channel of choice

With AvaamoIT™, build IT virtual assistants once and make them available across the channels of your choice. Whether it’s corporate messaging channels like Microsoft Teams, Slack, or Google Chat, or web-based channels, Avaamo has in-built translators that convert the responses to appropriate formats supported by each channel without any further development.
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3.

We get you live – fast!

The Avaamo platform gets you live fast by uniquely combining IT data (10M+ IT tickets and 1B+ IT phrases modeled and classified), tooling, and enterprise connectors to jumpstart the design, develop and deployment process from months to weeks in the heterogenous reality of large enterprise environments.
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ESSENTIAL
AI TECHNOLOGY NLU and deep learning enable Avaamo to find precise answers from within existing knowledge articles and FAQs. HOW IT WORKS Instant ticket resolution with patented smart inference AI using past tickets or an existing knowledge base.
 INCIDENT DETECTION DESIGNED FOR
IT SELF SERVICE AUTO RESOLUTION SEMANTIC SEARCH Our machine learning models monitor and detect critical issues, before they happen, and surface the relevant solution. With every employee interaction, our platform gets smarter, automatically, and generates a tailored response.
 CONTINUOUS LEARNING THE PLATFORM

Want to discuss what AvaamoIT™ can do for your business?

Let’s talk…