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Avaamo Contact Center AI and Genesys

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Connectivity and interoperability delivered with ease for Genesys Cloud and Genesys Engage customers

Benefit from the flexibility of the Avaamo Contact Center AI to bolster your self-service automation capabilities.

Existing Genesys
customers can:

Quickly add contact center automation

Deliver a highly differentiated AI infused experience to every interaction

Quickly deploy

Reduce the time to deployment for Contact Center automation on Genesys Cloud and Genesys Engage customers.

Flexible integration

Flexibility to integrate Via (1) SIP (2) VXML or (3) PSTN depending on your current Genesys version.

Find Avaamo’s Contact Center AI on Genesys App foundry

Avaamo’s conversational AI solution enables Genesys customers to execute inbound and outbound automation at scale to deliver zero call waiting.
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BUILT TO AUTOMATE EVERY CONVERSATION AN END USER CAN HAVE

Connect & go. No developer time required

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Avaamo Contact Center AI supports a multitude of features in the Genesys Cloud and Genesys Engage environments including:

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Inbound/outbound calling

Use Avaamo’s inbound/outbound calling capabilities to promote self-service and seamless live agent transfer, if required.

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All-in-one omni channel

Integrate self-service to your Genesys phone channels with Alexa, email, chat and messaging using Avaamo’s out of the box integration to Facebook, WhatsApp, Web, chat and interactions channel you wish to deploy.

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End-to-end service automation

Provide better self service experiences with Avaamo Contact Center AI. Transition smoothly to assisted interactions with full context.

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Security & scale

Avaamo is designed to meet the needs of global brands with high demand. Scale exponentially along with GenesysCloud to manage millions of simultaneous interactions on voice and digital channels and is HIPAA and NIST complaint.

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Self-service call routing

Match every interaction to the best FCR strategy whether self-service or understanding intents intelligent to ensure an assisted interaction.

Want to improve your contact center with AI that talks, understands and interacts?