Capabilities
SIP/PSTN Support
Avaamo Voice Gateway provides a breadth of connectivity with existing phone system providers to ensure seamless integration into the enterprise existing voice infrastructure. With options to support MPLS and VPN based tunneling technology we can support voice connectivity requirements across the globe with stringent compliance standards for connectivity.
AI powered Voice Automation
Avaamo’s native ASR and TTS technologies combined with the Voice Studio allows enterprises to take full control of all the voice interactions with customers. Select the specific set of call types to automate end to end using our Voice technology or simply transcribe and provide more context to assist the agents reduce the Average handle time (AHT)
Integrated with your Contact Center
No need to rip and replace, Avaamo’s integration with all the key voice gateway providers, Agent Desktops, Business Applications ensures you have end to end integration with your Contact center.
Enterprise Scale
Avaamo’s Voice Gateway can scale horizontally and vertically to handle 1000’s of simultaneous inbound and outbound calls. Scale up your contact center rapidly without sacrificing quality leveraging Avaamo’s proven conversational AI delivery methodology.
Voice Gateway Architecture
Standards based Integration
Integrate with all aspects of your existing contact center with minimal interference to your existing operations.
Agent transfer with Context
Pass full conversation context and suggested responses as part of the header so Agents don’t have to start all over again.
Vertical/Horizontal Scaling
Unlimited scaling to handle any volume of calls using Avaamo’s Enterprise grade conversational AI platform.
Advanced Call Controls
From barge-in and DTMF handling to recording and seamless agent handoff, Avaamo’s Voice gateway let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection capability