REDESIGNING THE PATIENT EXPERIENCE IN THE AGE OF COVID
Healthcare infrastructure is stressed
Virtual healthcare is becoming acceptable—if not required—which is permanently changing the way healthcare services are delivered. Health is an information problem. For decades, innovation in healthcare was focused on modern industrial societies, prioritized technically advanced hospitals and payment through traditional service models. Modern healthcare systems work tirelessly to provide a cocoon of care once you “walk in” to a health care provider: reassure the mother of a feverish child, the middle-aged man with heartburn, or the declining pensioner. Conversational AI technologies are able to de-link the delivery of healthcare services from the constraints of physical geography and “brick and mortar” locations.
Conversational AI technologies are ushering in a new age where virtual patient care — from appointment scheduling to urgent care direction and medication management — is possible using virtual care tools based on conversational AI. With our omnichannel support and backend integrations to major healthcare applications, patients can check test results, manage their medication, and get the information they need, whenever they need it.
We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person.
–Dr Richard Zane, Chief Innovation Office, UCHealth
Successful coverage of all customer queries including medical questions, appointment scheduling, medication management, and EHR navigation.
Over 150 million unique customer journeys have been logged over the last year by our AI healthcare assistants.
Our AI assistants are making healthcare more accessible for 3.5 million patients.
REINVENT THE WAY
CONVERSATIONAL AI IN HEALTHCARE
Patients can simply ask their healthcare questions and concerns and receive immediate resolution, without having to navigate call centers, portals or waiting on hold.The intelligent virtual assistant answers healthcare-related questions and handles common patient requests 24/7.Read More
With multilingual support in more than 30 languages over text and voice, the Avaamo virtual assistant caters to a diverse population with specific needs.Read More
We have pre-built integrations to healthcare systems such as Epic, Cerner, AMiON, AllScripts, eClinicalWorks, that enable you to request test results and medication, especially in high touch areas of pre and post natal care.Read More
Avaamo is the industry's only HIPAA-compliant conversational AI platform to ensure the protection of personal healthcare information.Read More
The latest news and resources
UCHealth discusses the best practices for implementing Conversational AI.
Learn how virtual assistants personalize and enhance the patient care experience.