Whitepapers
Whitepaper
Conversational AI for very large enterprises
Learn about Avaamo’s conversational AI capabilities and how enterprises can leverage Avaamo’s conversational AI platform to accelerate growth.
Whitepaper
Conversational Banking
Learn how leading banks are getting their conversational strategies right and avoiding the critical pitfalls when deploying their conversational AI platform.
Whitepaper
Rethinking Service Desk using AI
Learn key findings and insights derived from our survey of more than 4,000 IT practitioners in 15 countries on the state of service desk.
Whitepaper
Conversational AI for the Contact Center
Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
Whitepaper
Playbook for an AI-Driven Conversational IVR
Learn how companies are shifting to more efficient self-service models that automate repetitive tasks and reduce wait lines, using conversational IVR.
Whitepaper
Chatbots vs. Conversational AI
Conversational interfaces have come a long way. Find out how conversational AI is able to execute judgment-intensive tasks just like humans.
Whitepaper
Digitizing the Supply Chain with Conversational AI
SCM organizations are implementing self-service automation using conversational AI for key supply chain processes.
Whitepaper
The Role of Conversational AI in Patient Care
Learn what intelligent virtual assistants can do to personalize and enhance the patient care experience.
Whitepaper
Helping the Helpdesk
What does a smart service desk look like? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience.
Whitepaper
Intel Xeon Powers the Avaamo AI Voice Assistant
As an end-to-end solution, the Avaamo conversational AI platform has been optimized for Intel® technologies and is built to address enterprise challenges.
Whitepaper
Implementing Conversational AI in Financial Services
Best practices for implementing conversational AI and virtual assistants in financial services.
Whitepaper
Conversational AI for the Contact Center
Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
Practitioner’s Guides
Practitioner’s Guide
3 Ways to Measure the Sucess of Your Conversational AI Project
Business value doesn’t necessarily need to be driven by the bottom line. Our recommendation is to focus on three broad categories – revenue generation, cost savings, and improvement in customer experience.
Practitioner’s Guide
3 Tips on Buying Conversational AI Software
Conversation AI technology is a new, transformative approach to self service automation, and is moving to maturity at warp speed. Here’s what to look for.
Practitioner’s Guide
4 Tips to Design a Killer CX for Conversational AI Applications
Providing an incredible customer experience is about more than just a one-off positive encounter. Ensuring the same level of service each time, across channels, is vital to business success.
Practitioner’s Guide
3 Proven Techniques to Make Your IVA More Effective
The combination of data, constant iteration, and the monitoring of unhandled queries makes the virtual assistant exceed human accuracy at scale very quickly. Learn how.
Practitioner’s Guide
3 Best Practices for Establishing an AI Center of Excellence (COE)
Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise.
Webinars – On Demand
Webinar
Using Conversational AI for a Smarter Service Desk
Service desk automation is a low-risk, high-value way to pilot conversational AI in the enterprise.
Webinar
Redesign Your Interactions
Conversational AI in Claims, Quotes, and Underwriting
Webinar
The Science of Conversation: Teaching a Virtual Assistant to Converse Intelligently
Webinar
Deconstructing Reality: Turning Customer Interactions Into Conversational Intelligence
Webinar
Conversational AI in Healthcare
Avaamo client UCHealth demonstrates their virtual assistant “Livi”.
Webinar
Conversational AI
5 strategies to introduce AI chatbots for enhanced customer experience.
Webinar
Protect Your Data: Security Measures to Consider before Investing in Conversational AI
Webinar
The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate
Industry demos (16)
Financial Services
Personal Banker
Our Personal Banker helps you check your accounts, analyze spending, and apply for new services, just like you would at your local branch.
Financial Services
Wealth Manager
A wealth manager who can ask you intelligent risk assessment questions, suggest portfolio changes, and track its performance.
Financial Services
ATM Assistant
ATM Assistant helps you find ATMs enroute to a particular destination, and makes sure the ATM has enough cash for you.
Financial Services
Commercial Account
Assists sales teams with their commercial banking customers and suggests relevant products and offers based on their profiles.
Financial Services
Agent Navigator
Agent Navigator helps call center agents deal with critical customer requests such as debt consolidation or policy surrender.
Insurance
Insurance Shopper
Helps members sift through policy options based on their risk profile and coverage needs, and recommends the appropriate product.
Insurance
Onboarding Assistant
An assistant that helps members quickly finish onboarding, find in-network physicians, and better understand their plan coverage.
Retail
Beauty Advisor
Beauty Advisor provides you intelligent beauty tips and suggestions based on your preferences.
Retail
Personal Shopper
Personal shopper works with lots of customers, remembers their tastes, and suggests the appropriate impulse buys.
Retail
Warranty Advisor
Warranty Advisor knows your purchase history and provides coverage and repair information.
Retail
In-store Assistant
Assists retail sales associates interacting with customers and minimizes their time behind workstations.
Retail
Training Advisor
Helps each employee gain job-specific skills and monitor their individual progress.
Healthcare
Scheduling Assistant
Assists patients in scheduling appointments and reminds them of pre-appointment and post-appointment actions.
Healthcare
Referral Manager
Referral Manager helps community physicians quickly refer new patients to the hospital and deliver seamless post-operative care.
Telecomunications
Recharge Assistant
Recharge Assistant suggests the best mobile recharge plan for you based on your usage, and answers any follow-up questions.