Resource Library
Whitepapers
Whitepaper
Transforming the Enterprise, One Conversation at a Time
Learn about Avaamo’s conversational AI capabilities and how enterprises can accelerate growth.
Impact Report
Contact Center AI State of the Market Q4 2021
Find out the five insights driving contact center in 2022
Whitepaper
Rethinking Service Desk using AI
Learn key findings and insights derived from our survey of more than 4,000 IT practitioners in 15 countries on the state of service desk.
Whitepaper
Conversational AI for the Contact Center
Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
Whitepaper
Playbook for Contact Center AI
Learn how companies are shifting to more efficient self-service models that automate repetitive tasks and reduce wait lines, using contact center AI.
Whitepaper
Chatbots vs. Conversational AI
Conversational interfaces have come a long way. Find out how conversational AI is able to execute judgment-intensive tasks just like humans.
Whitepaper
Digitizing the Supply Chain with Conversational AI
SCM organizations are implementing self-service automation using conversational AI for key supply chain processes.
Whitepaper
The Role of Conversational AI in Patient Care
Learn what intelligent virtual assistants can do to personalize and enhance the patient care experience.
Whitepaper
Helping the Helpdesk
What does a smart service desk look like? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience.Â
Whitepaper
Intel Xeon Powers the Avaamo AI Voice Assistant
As an end-to-end solution, the Avaamo conversational AI platform has been optimized for Intel® technologies and is built to address enterprise challenges.
Whitepaper
Implementing Conversational AI in Financial Services
Best practices for implementing conversational AI and virtual assistants in financial services.
Whitepaper
Conversational Banking
Learn how leading banks are getting their conversational strategies right and avoiding the critical pitfalls when deploying their conversational AI platform.
CONTACT CENTER AI SAVINGS CALCULATOR
Want to know how much you can save by
implementing contact center AI?
Practitioner’s Guides
Practitioner’s Guide
3 Ways to Measure the Success of Your Conversational AI Project
Business value doesn’t necessarily need to be driven by the bottom line. Our recommendation is to focus on three broad categories – revenue generation, cost savings, and improvement in customer experience.
Practitioner’s Guide
3 Tips on Buying Conversational AI Software
Conversation AI technology is a new, transformative approach to self service automation, and is moving to maturity at warp speed. Here’s what to look for.
Practitioner’s Guide
4 Tips to Design a Killer CX for Conversational AI Applications
Providing an incredible customer experience is about more than just a one-off positive encounter. Ensuring the same level of service each time, across channels, is vital to business success.
Practitioner’s Guide
3 Proven Techniques to Make Your IVA More Effective
The combination of data, constant iteration, and the monitoring of unhandled queries makes the virtual assistant exceed human accuracy at scale very quickly. Learn how.
Practitioner’s Guide
3 Best Practices for Establishing an AI Center of Excellence (COE)
Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise.
Practitioner’s Guide
Using Conversational AI to Transform Patient Scheduling at Covid Speed
A key driver of success for healthcare providers is the ability of patients to see their caregivers in a timely manner.
Practitioner’s Guide
How Many of Your IT Tickets Can You Automate?
We at Avaamo have seen our AI auto-resolve 40% or more of ITSM tickets (before they ever
become a ticket) using our patented AI technology, and we are confident that we can drive real efficiency for you too.
Webinars – On Demand
Webinar
The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate
Webinar
Protect Your Data: Security Measures to Consider before Investing in Conversational AI
Webinar
Deconstructing Reality: Turning Customer Interactions Into Conversational Intelligence
Webinar
The Science of Conversation: Teaching a Virtual Assistant to Converse Intelligently
Webinar
Automate COVID-19 Vaccine Scheduling with Conversational Virtual Assistant-Bots
