Resource Library

Whitepapers

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Whitepaper

Conversational AI for very large enterprises

Learn about Avaamo’s conversational AI capabilities and how enterprises can leverage Avaamo’s conversational AI platform to accelerate growth.
whitepaper conversational banking
Whitepaper

Conversational Banking

Learn how leading banks are getting their conversational strategies right and avoiding the critical pitfalls when deploying their conversational AI platform.
whitepaper rethinking servicedesk using ai
Whitepaper

Rethinking Service Desk using AI

Learn key findings and insights derived from our survey of more than 4,000 IT practitioners in 15 countries on the state of service desk.
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Whitepaper

Conversational AI for the Contact Center

Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
Resources Page Whitepaper Conversational IVR
Whitepaper

Playbook for an AI-Driven Conversational IVR

Learn how companies are shifting to more efficient self-service models that automate repetitive tasks and reduce wait lines, using conversational IVR.
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Whitepaper

Chatbots vs. Conversational AI

Conversational interfaces have come a long way. Find out how conversational AI is able to execute judgment-intensive tasks just like humans.
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Whitepaper

Digitizing the Supply Chain with Conversational AI

SCM organizations are implementing self-service automation using conversational AI for key supply chain processes.
Resources Page The Role of Conversational AI in Patient Care
Whitepaper

The Role of Conversational AI in Patient Care

Learn what intelligent virtual assistants can do to personalize and enhance the patient care experience.
Resources Page Service Desk
Whitepaper

Helping the Helpdesk

What does a smart service desk look like? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. 
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Whitepaper

Intel Xeon Powers the Avaamo AI Voice Assistant

As an end-to-end solution, the Avaamo conversational AI platform has been optimized for Intel® technologies and is built to address enterprise challenges.
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Whitepaper

Implementing Conversational AI in Financial Services

Best practices for implementing conversational AI and virtual assistants in financial services.
webinarbanner Conversational AI for the Contact Center
Whitepaper

Conversational AI for the Contact Center

Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.

Practitioner’s Guides

3 ways to measure the success of your conversational ai project
Practitioner’s Guide

3 Ways to Measure the Sucess of Your Conversational AI Project

Business value doesn’t necessarily need to be driven by the bottom line. Our recommendation is to focus on three broad categories – revenue generation, cost savings, and improvement in customer experience.
3 tips for buying conversational ai software
Practitioner’s Guide

3 Tips on Buying Conversational AI Software

Conversation AI technology is a new, transformative approach to self service automation, and is moving to maturity at warp speed. Here’s what to look for.
4 tips to design a killer cx
Practitioner’s Guide

4 Tips to Design a Killer CX for Conversational AI Applications

Providing an incredible customer experience is about more than just a one-off positive encounter. Ensuring the same level of service each time, across channels, is vital to business success.
3 proven techniques to make your iva more effective
Practitioner’s Guide

3 Proven Techniques to Make Your IVA More Effective

The combination of data, constant iteration, and the monitoring of unhandled queries makes the virtual assistant exceed human accuracy at scale very quickly. Learn how.
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Practitioner’s Guide

3 Best Practices for Establishing an AI Center of Excellence (COE)

Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise.

Webinars – On Demand

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Webinar

How Conversational AI Is Transforming IT Help Desk

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Webinar

Intelligent Virtual Assistants and the contactless economy – The new normal

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Webinar

Using Conversational AI for a Smarter Service Desk

Service desk automation is a low-risk, high-value way to pilot conversational AI in the enterprise.
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Webinar

Redesign Your Interactions

Conversational AI in Claims, Quotes, and Underwriting
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Webinar

The Art of Conversational Design: The Power of Personality

webinar artandscience design
Webinar

The Human Interface: Designing for Voice

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Webinar

Building an Understanding: Teaching a Virtual Assistant to Take Meaning

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Webinar

The Science of Conversation: Teaching a Virtual Assistant to Converse Intelligently

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Webinar

Deconstructing Reality: Turning Customer Interactions Into Conversational Intelligence

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Webinar

Human in the Loop: Teaching Your Virtual Assistant to Teach Itself

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Webinar

Conversational AI in Healthcare

Avaamo client UCHealth demonstrates their virtual assistant “Livi”.
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Webinar

Conversational AI

5 strategies to introduce AI chatbots for enhanced customer experience.
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Webinar

What Virtual Agents Can (and should do) for the Contact Center

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Webinar

Protect Your Data: Security Measures to Consider before Investing in Conversational AI

Resources Page Webinars Practioners guide
Webinar

The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate

Resources Page Webinars ServiceNOW
Webinar

Avaamo & ServiceNOW

Resources Page Webinars Trends in Conversational AI
Webinar

Trends in Conversational AI That Will Fast Track Digital Transformation

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Webinar

Bringing Conversational AI to ServiceNow

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Webinar

Best practices to maximize your investment in virtual assistants

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Webinar

Intelligent Virtual Assistants and the contactless economy – The new normal

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Webinar

The Buyer’s Guide to Conversational AI

Industry demos (16)

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Financial Services

Personal Banker

Our Personal Banker helps you check your accounts, analyze spending, and apply for new services, just like you would at your local branch.
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Financial Services

Wealth Manager

A wealth manager who can ask you intelligent risk assessment questions, suggest portfolio changes, and track its performance.
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Financial Services

ATM Assistant

ATM Assistant helps you find ATMs enroute to a particular destination, and makes sure the ATM has enough cash for you.
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Financial Services

Commercial Account

Assists sales teams with their commercial banking customers and suggests relevant products and offers based on their profiles.
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Financial Services

Agent Navigator

Agent Navigator helps call center agents deal with critical customer requests such as debt consolidation or policy surrender.
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Insurance

Insurance Shopper

Helps members sift through policy options based on their risk profile and coverage needs, and recommends the appropriate product.
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Insurance

Onboarding Assistant

An assistant that helps members quickly finish onboarding, find in-network physicians, and better understand their plan coverage.
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Retail

Beauty Advisor

Beauty Advisor provides you intelligent beauty tips and suggestions based on your preferences.
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Retail

Personal Shopper

Personal shopper works with lots of customers, remembers their tastes, and suggests the appropriate impulse buys.
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Retail

Warranty Advisor

Warranty Advisor knows your purchase history and provides coverage and repair information.
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Retail

In-store Assistant

Assists retail sales associates interacting with customers and minimizes their time behind workstations.
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Retail

Training Advisor

Helps each employee gain job-specific skills and monitor their individual progress.
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Healthcare

Scheduling Assistant

Assists patients in scheduling appointments and reminds them of pre-appointment and post-appointment actions.
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Healthcare

Referral Manager

Referral Manager helps community physicians quickly refer new patients to the hospital and deliver seamless post-operative care.
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Telecomunications

Recharge Assistant

Recharge Assistant suggests the best mobile recharge plan for you based on your usage, and answers any follow-up questions.
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Telecommunications

Troubleshooting

Troubleshoots internet and email problems by walking you through diagnostic steps. Connects to a live agent if needed.