Resource Library

Whitepapers

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Whitepaper

Conversational AI for very large enterprises

Learn about Avaamo’s conversational AI capabilities and how enterprises can leverage Avaamo’s conversational AI platform to accelerate growth.
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Whitepaper

Conversational Banking

Learn how leading banks are getting their conversational strategies right and avoiding the critical pitfalls when deploying their conversational AI platform.
whitepaper rethinking servicedesk using ai
Whitepaper

Rethinking Service Desk using AI

Learn key findings and insights derived from our survey of more than 4,000 IT practitioners in 15 countries on the state of service desk.
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Whitepaper

Conversational AI for the Contact Center

Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
Resources Page Whitepaper Conversational IVR
Whitepaper

Playbook for an AI-Driven Conversational IVR

Learn how companies are shifting to more efficient self-service models that automate repetitive tasks and reduce wait lines, using conversational IVR.
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Whitepaper

Chatbots vs. Conversational AI

Conversational interfaces have come a long way. Find out how conversational AI is able to execute judgment-intensive tasks just like humans.
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Whitepaper

Digitizing the Supply Chain with Conversational AI

SCM organizations are implementing self-service automation using conversational AI for key supply chain processes.
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Whitepaper

The Role of Conversational AI in Patient Care

Learn what intelligent virtual assistants can do to personalize and enhance the patient care experience.
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Whitepaper

Helping the Helpdesk

What does a smart service desk look like? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. 
intel xeon
Whitepaper

Intel Xeon Powers the Avaamo AI Voice Assistant

As an end-to-end solution, the Avaamo conversational AI platform has been optimized for Intel® technologies and is built to address enterprise challenges.
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Whitepaper

Implementing Conversational AI in Financial Services

Best practices for implementing conversational AI and virtual assistants in financial services.
webinarbanner Conversational AI for the Contact Center
Whitepaper

Conversational AI for the Contact Center

Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.

Practitioner’s Guides

3 ways to measure the success of your conversational ai project
Practitioner’s Guide

3 Ways to Measure the Success of Your Conversational AI Project

Business value doesn’t necessarily need to be driven by the bottom line. Our recommendation is to focus on three broad categories – revenue generation, cost savings, and improvement in customer experience.
3 tips for buying conversational ai software
Practitioner’s Guide

3 Tips on Buying Conversational AI Software

Conversation AI technology is a new, transformative approach to self service automation, and is moving to maturity at warp speed. Here’s what to look for.
4 tips to design a killer cx
Practitioner’s Guide

4 Tips to Design a Killer CX for Conversational AI Applications

Providing an incredible customer experience is about more than just a one-off positive encounter. Ensuring the same level of service each time, across channels, is vital to business success.
3 proven techniques to make your iva more effective
Practitioner’s Guide

3 Proven Techniques to Make Your IVA More Effective

The combination of data, constant iteration, and the monitoring of unhandled queries makes the virtual assistant exceed human accuracy at scale very quickly. Learn how.
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Practitioner’s Guide

3 Best Practices for Establishing an AI Center of Excellence (COE)

Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise.
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Practitioner’s Guide

Using Conversational AI to Transform Patient Scheduling at Covid Speed

A key driver of success for healthcare providers is the ability of patients to see their caregivers in a timely manner.
Free Diagnostic of IT Ticket Automation
Practitioner’s Guide

How Many of Your IT Tickets Can You Automate?

We at Avaamo have seen our AI auto-resolve 40% or more of ITSM tickets (before they ever
become a ticket) using our patented AI technology, and we are confident that we can drive real efficiency for you too.

Webinars – On Demand

Conversational Virtual Assistant Bots
Webinar

Automate COVID-19 Vaccine Scheduling with Conversational Virtual Assistant-Bots

On Demand
Webinar

Digital Deflection with Conversational IVR for Contact Centers

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Webinar

Using Conversational AI to Transform Patient Scheduling At Covid Speed

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Webinar

Innovating Patient Care for the Digital Era with AI
 

ServiceNow
Webinar

Your ServiceNow is on Steroids With a Dose of Conversational AI

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Webinar

How to Get NLU Right for Better, Faster IT Support

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Webinar

The Buyer’s Guide to Conversational AI     

Building Effective Conversational AI Applications
Webinar

How to Build Effective Conversational AI Applications

ResolveITSupportTicketFaster
Webinar

5 Proven Ways to Resolve IT Support Tickets Faster

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Webinar

Best practices to maximize your investment in virtual assistants

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Webinar

Bringing Conversational AI to ServiceNow

Resources Page Webinars Trends in Conversational AI
Webinar

Trends in Conversational AI That Will Fast Track Digital Transformation

Resources Page Webinars ServiceNOW
Webinar

Avaamo & ServiceNOW



Resources Page Webinars Practioners guide
Webinar

The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate

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Webinar

Protect Your Data: Security Measures to Consider before Investing in Conversational AI

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Webinar

What Virtual Agents Can (and should do) for the Contact Center

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Webinar

5 Strategies to Introduce AI Chatbots for Enhanced Customer Experience

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Webinar

Conversational AI in Healthcare



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Webinar

Human in the Loop: Teaching Your Virtual Assistant to Teach Itself

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Webinar

Deconstructing Reality: Turning Customer Interactions Into Conversational Intelligence

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Webinar

The Science of Conversation: Teaching a Virtual Assistant to Converse Intelligently

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Webinar

Building an Understanding: Teaching a Virtual Assistant to Take Meaning

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Webinar

The Human Interface: Designing for Voice



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Webinar

The Art of Conversational Design: The Power of Personality

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Webinar

Redesign Your Interactions


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Webinar

Using Conversational AI for a Smarter Service Desk

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Webinar

Intelligent Virtual Assistants and the contactless economy – The new normal

webinar how conversational ai is tranforming it helpdesk
Webinar

How Conversational AI Is Transforming IT Help Desk