Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.
Outbound AI capabilities
Multi-modal Interactions
Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).
Dynamic, contextual patient journeys
With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.
Bi-directional conversations
Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.
Tailored voice profiles
Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.
Multiple languages supported
Automatic, bi-directional language detection and translation supporting 114 languages and dialects.
Intelligent agent handover
AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.
Avaamo’s Outbound AI – By the Numbers
40M
patients served through COVID appointment scheduler
50k+
weekly outbound calls for vaccine status updates
24%
response rate achieved through intelligent outreach campaigns
27%
reduction in inbound call volumes
Outbound Use cases
Driving better patient outcomes
Voice Demo
Outbound Scheduling
Avaamo’s Outbound Calling Program seamlessly plugs into your contact center and completes the entire patient scheduling journey — at limitless scale.
• Appointment Scheduling
• Appointment confirmations
• Medication reminders
• Registration
• Test results
A friendly reminder
SMS Outbound Scheduling
Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).
• SMS
• Web
• Email
• Phone
• Healthcare Apps
The more interactions we can have with our patients the better. Engaging with a patient across the continuum is now possible with Conversational AI.
Neil D. Ray, MD, MMCi
Anesthesiologist, Pain Medicine Specialist
Duke Health