Intelligent virtual agents use AI and Natural Language Processing to automate customer conversations, as well as back-end processes, to improve the efficiency and quality of your customer experience while reducing costs. We call these applications “Virtual Agents,” and putting them in place can help you reap powerful benefits − now and in the future.
Deliver “white glove” service to retain customers
Utilize deep learning to provide an enhanced experience
Engage customers in the channel they prefer - apps, web, chat, SMS, email and voice
Reduce costs by automating repetitive tasks