web analytics

IMPACT REPORT

CONTACT
CENTER AI

STATE OF THE MARKET 2021

cover Contact Center AI State of Market2

Is 2021 the Year AI
Dominates the Contact Center?

Avaamo, the leading conversational AI platform, analysed 2 billion+ AI-based interactions to understand what truly impacts customer satisfaction and how to leverage Contact Center AI automation to improve CX.

Read on to explore what we found, and the themes shaping the future of AI in the Call Center.

Five insights defining Contact Center AI in 2021

1  Zero call waiting matters, AHT does not!

2  It’s not channel, but experience that counts

3  Embrace AI-in-the-loop

4  Domain creates differentiation

5  It doesn’t take a village to deploy AI