Powered by LLaMB™
Powered by LLaMB™, AutoQA automatically evaluates 100% of customer interactions across channels to boost agent performance, eliminate quality gaps, and elevate customer satisfaction—all without increasing operational costs. Empower your team with actionable insights and turn every call into an opportunity for exceptional service and business growth.
Intuitive, prompt-based guideline setup lets you craft evaluation criteria using simple English instructions.
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Agents have full visibility into performance metrics like scores and customer satisfaction.
Replay calls, review guidelines, and receive personalized learning notes.
Encourage improvement with real-time feedback and insights.
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Additional features
Seamless compliance for secure operations
Regulatory adherence
Ensure compliance with major standards like GDPR, CCPA, HIPAA, PCI DSS, and SOC 2.
Data security
Provide robust data privacy, secure handling, and stringent access controls with advanced encryption.
Agent self-learning and performance dashboard
Performance metrics
Empower agents with visibility into their performance metrics, including scores, call quality, and customer satisfaction.
Self-improvement tools
Enable agents to replay calls, review missed guidelines, and receive personalized learning notes for development.
Comprehensive call summaries and transcripts
Detailed summaries
Offer call summaries including call reason, agent actions, tags, sentiment, and overall summary.
Emotion indicators
Provide full call transcripts with turn-by-turn emotion indicators for thorough review and analysis.
Comprehensive trend analysis and insights
Performance monitoring
Monitor customer satisfaction trends, guideline management effectiveness, performance breakdowns, and guideline adherence over time.
Data-driven decisions
Utilize trend insights to make data-driven decisions and identify areas for improvement.
Empower your QA with seamless customization
Tailored evaluation
Effortlessly adjust and tailor evaluation criteria to meet specific business needs.
Real-time feedback
Instantly re-evaluate past interactions with updated guidelines, providing real-time feedback.
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