Rethinking Service Desk using AI

Whitepaper: 2019 survey on the state of service desk

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Transforming the employee experience

Avaamo conducted a survey of 4,000 IT practitioners in 15 different countries to discover insights and trends in the service desk. The market is undergoing a radical shift — with 74% of organizations planning to implement a virtual assistant for service desk, the question is no longer “why” consider conversational AI, it’s “when.”

Download this whitepaper to learn about the next-generation of service desk:

Key findings and insights from our 2019 survey

What virtual assistants can automate effectively in service desk

How a virtual assistant benefits IT teams, employees, and organizations

Best practices for deploying your virtual assistant

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