Providing uninterrupted, accurate information to the patients while managing huge call volumes was a challenge every hospital across the country faced during COVID-19.
Saint Luke’s health leveraged conversational AI to provide fast, accurate 24/7 services while managing to 3X call volume.
Schedule a 30-minute consultation to find out how the Avaamo AI can dramatically improve your customer experience while reducing costs.
BY THE NUMBERS
The Avaamo Contact Center AI
86%
Reduction in live agent calls
20M
Contact center calls resolved in 2020
40M+
Our COVID Appointment Scheduler services 40 million patients
54%
Increase in NPS
