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UPCOMING WEBINAR SERIES: AUG 26, SEPT 23, OCT 27

Contact Center AI:
A Call to Transform CX

This three session webinar series will provide insights on the strategies, successes, and lessons learned from contact center AI implementations to assist your contact center automation strategy.

Resource Library

Whitepapers

whitepaper transforming the enterprise
Whitepaper

Transforming the Enterprise, One Conversation at a Time

Learn about Avaamo’s conversational AI capabilities and how enterprises can accelerate growth.
resource contact center ai state of the market 2021
Impact Report

Contact Center AI State of the Market 2021

Find out the five insights defining contact Center AI in 2001.
Rethinking conversational AI
Whitepaper

Rethinking Service Desk using AI

Learn key findings and insights derived from our survey of more than 4,000 IT practitioners in 15 countries on the state of service desk.
Conversational AI for call centers
Whitepaper

Conversational AI for the Contact Center

Learn how Conversational AI presents an exciting alternative to leapfrog current constraints on existing Contact Centers.
card playbook for contact center AI
Whitepaper

Playbook for Contact Center AI

Learn how companies are shifting to more efficient self-service models that automate repetitive tasks and reduce wait lines, using contact center AI.
IVA conversational interfaces
Whitepaper

Chatbots vs. Conversational AI

Conversational interfaces have come a long way. Find out how conversational AI is able to execute judgment-intensive tasks just like humans.
Reduce supply chain costs with conversational AI
Whitepaper

Digitizing the Supply Chain with Conversational AI

SCM organizations are implementing self-service automation using conversational AI for key supply chain processes.
Conversational AI for the digital front door
Whitepaper

The Role of Conversational AI in Patient Care

Learn what intelligent virtual assistants can do to personalize and enhance the patient care experience.
Conversational AI for helpdesks
Whitepaper

Helping the Helpdesk

What does a smart service desk look like? Find out how AI-powered virtual agents can revitalize the ITSM landscape and improve the employee experience. 
Conversational AI optimized for Intel technologies
Whitepaper

Intel Xeon Powers the Avaamo AI Voice Assistant

As an end-to-end solution, the Avaamo conversational AI platform has been optimized for Intel® technologies and is built to address enterprise challenges.
AI virtual assistant for financial services
Whitepaper

Implementing Conversational AI in Financial Services

Best practices for implementing conversational AI and virtual assistants in financial services.
A guide to conversational banking
Whitepaper

Conversational Banking

Learn how leading banks are getting their conversational strategies right and avoiding the critical pitfalls when deploying their conversational AI platform.

Research

featured everest leader
Everest Group 

Avaamo named a Leader in Everest Group PEAK Matrix® assessment for Conversational AI Products 2021

resource contact center ai state of the market 2021
Impact Report

Contact Center AI State of the Market 2021

Find out the five insights defining contact Center AI in 2001.
forrester new wave 2020 960
Forrester New Wave™

Avaamo named a leader in The Forrester New Wave™: Standalone Chatbots For IT Operations, Q4 2020

Practitioner’s Guides

Measuring the success of Conversational AI
Practitioner’s Guide

3 Ways to Measure the Success of Your Conversational AI Project

Business value doesn’t necessarily need to be driven by the bottom line. Our recommendation is to focus on three broad categories – revenue generation, cost savings, and improvement in customer experience.
Tips for buying Conversational AI
Practitioner’s Guide

3 Tips on Buying Conversational AI Software

Conversation AI technology is a new, transformative approach to self service automation, and is moving to maturity at warp speed. Here’s what to look for.
Design tips for Conversational AI
Practitioner’s Guide

4 Tips to Design a Killer CX for Conversational AI Applications

Providing an incredible customer experience is about more than just a one-off positive encounter. Ensuring the same level of service each time, across channels, is vital to business success.
Effective techniques for IVAs
Practitioner’s Guide

3 Proven Techniques to Make Your IVA More Effective

The combination of data, constant iteration, and the monitoring of unhandled queries makes the virtual assistant exceed human accuracy at scale very quickly. Learn how.
Best practices to establish excellent Conversational AI
Practitioner’s Guide

3 Best Practices for Establishing an AI Center of Excellence (COE)

Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise.
Patient scheduling for Conversational AI
Practitioner’s Guide

Using Conversational AI to Transform Patient Scheduling at Covid Speed

A key driver of success for healthcare providers is the ability of patients to see their caregivers in a timely manner.
Automate tickets with Conversational AI
Practitioner’s Guide

How Many of Your IT Tickets Can You Automate?

We at Avaamo have seen our AI auto-resolve 40% or more of ITSM tickets (before they ever
become a ticket) using our patented AI technology, and we are confident that we can drive real efficiency for you too.

Webinars – On Demand

conversational ai for healthcare
Webinar

Improving the Digital Front Door in Healthcare: appointment automation using conversational AI

Conversational IVR for contact centers
Webinar

Digital Deflection with Conversational IVR for Contact Centers

Transform patient scheduling using Conversational AI
Webinar

Using Conversational AI to Transform Patient Scheduling At Covid Speed

Patient care with Conversational AI
Webinar

Innovating Patient Care for the Digital Era with AI

ServiceNow with Conversational AI
Webinar

Your ServiceNow is on Steroids With a Dose of Conversational AI

Getting NLU right with Conversational AI
Webinar

How to Get NLU Right for Better, Faster IT Support

The Buyer's Guide to Conversational AI
Webinar

The Buyer’s Guide to Conversational AI     

How to build Conversational AI applications
Webinar

How to Build Effective Conversational AI Applications

How to resolve IT support tickets using Conversational AI
Webinar

5 Proven Ways to Resolve IT Support Tickets Faster

Maximize your investments using Conversational AI
Webinar

Best practices to maximize your investment in virtual assistants

resources page webinars bringing conversational ai to servicenow
Webinar

Bringing Conversational AI to ServiceNow

Conversational AI trends
Webinar

Trends in Conversational AI That Will Fast Track Digital Transformation

Avaamo and ServiceNow
Webinar

Avaamo & ServiceNOW



Conversational IVE for automating call types
Webinar

The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate

Protect data using conversational AI
Webinar

Protect Your Data: Security Measures to Consider before Investing in Conversational AI

Virtual agents and conversational AI
Webinar

What Virtual Agents Can (and should do) for the Contact Center

Conversational AI chatbots
Webinar

5 Strategies to Introduce AI Chatbots for Enhanced Customer Experience

Virtual Assistant AI
Webinar

Conversational AI in Healthcare



How to self-teach conversational AI
Webinar

Human in the Loop: Teaching Your Virtual Assistant to Teach Itself

How to self-teach conversational AI
Webinar

Deconstructing Reality: Turning Customer Interactions Into Conversational Intelligence

Intelligent virtual assistant using conversational AI
Webinar

The Science of Conversation: Teaching a Virtual Assistant to Converse Intelligently

Intelligent virtual assistant using conversational AI
Webinar

Building an Understanding: Teaching a Virtual Assistant to Take Meaning

The art of Conversational AI design
Webinar

The Human Interface: Designing for Voice



The art of Conversational AI design
Webinar

The Art of Conversational Design: The Power of Personality

Redesign interactions using Conversational AI
Webinar

Redesign Your Interactions


Using Conversational AI for a smarter servicedesk
Webinar

Using Conversational AI for a Smarter Service Desk

Contactless Intelligent Virtual Assistant
Webinar

Intelligent Virtual Assistants and the contactless economy – The new normal

Transform IT helpdesks using Conversational AI
Webinar

How Conversational AI Is Transforming IT Help Desk

Virtual assistants using Conversational AI
Webinar

Automate COVID-19 Vaccine Scheduling with Conversational Virtual Assistant-Bots