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We have deepened our partnership with Genesys which allows Genesys customers to rapidly deploy Avaamo’s Conversational AI solutions, and execute inbound and outbound automation at scale to deliver Zero Call Waiting™ and drive superior customer engagement.         In my previous post, I talked about the fact that...

Businesses can design outbound programs to convey information, make inquiries, and report issues to customers with the help of contact center automation [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Outbound contact centers are marred with multiple challenges – low response and conversion rates, lack of customer engagement,...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Customers’ expectations are rising – they demand faster, simpler issue resolutions, expect brands to know their needs, and proactively reach out to resolve the issues. While digital channels such as web, mobile, chat have made it easier to...

In this Q&A guest-post, a well renowned Principal Analyst@Forrester Research serving application development and delivery professionals contributed his thoughts on the trends, pitfalls and best practices of AI-chatbots on customer experience(CX) and customer support operations. This blog is part 1 of the two-part Q&A series. 1) What’s your...