Conversational AI can have a range of applications from appointment scheduling to medication management, drastically improving and democratizing patients’ access to care. This is especially significant given the fact that as the population longevity increases, the US is anticipating a shortage of 46,900 to 121,900...

Here at Avaamo, we specialize in making AI, human. As such, the human aspect of our team is critical to the success of our artificial intelligence success. In this series, we want to spotlight some of our favorite Avaamo humans, and all the great work...

Customer experience becoming a business priority No matter the industry, organizations of all sizes today seem to be obsessed with customer experience. And rightfully so, as customer experience (CX) has become a competitive advantage for many businesses to drive customer loyalty and revenue.  At the heart of...

Here at Avaamo, we specialize in making AI, human. As such, the human aspect of our team is critical to the success of our artificial intelligence initiatives. In this series, we want to spotlight some of our favorite Avaamo humans, and all the great work...

The article originally published in Forbes on 12/4/2017. The chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger. Soon, chatbots were heralded as the next stage of the conversational revolution. Toolkits that helped you build a bot in five minutes grew popular, companies...

In this Q&A guest-post, a well renowned Principal Analyst@Forrester Research serving application development and delivery professionals contributed his thoughts on the trends, pitfalls and best practices of AI-chatbots on customer experience(CX) and customer support operations. This blog is part 1 of the two-part Q&A series.   1) What’s your...