15 Sep How Avaamo partnership allows Genesys customers to seamlessly deploy contact center automation
Posted at 11:21h in Contact Center AI
We have deepened our partnership with Genesys which allows Genesys customers to rapidly deploy Avaamo’s Conversational AI solutions, and execute inbound and outbound automation at scale to deliver Zero Call Waiting™ and drive superior customer engagement.
In my previous post, I talked about the fact that contact centers are at crossroads and need technologies that enhance self-service engagement and Net Promoter Score while decreasing contact center costs. These end-objectives have accelerated focus and adoption of contact center AI solutions as well as cloud-based contact center infrastructure solutions.