Some decades ago it was impossible to do business well without having a website in place. A few years after, it became a necessity to ensure mobile friendly UI, and today, it's more important than ever that customer touchpoints integrate with voice and speech to...
Every single day, CIOs across the world face a common predicament – how do they improve their service desk offerings without having to eat into the IT budget, and make sure that day-to-day operations run smoothly at the same time? IT leadership teams are right to...
Traditionally, we’ve been selling the value of call deflection that a conversational virtual assistant can deliver. Although this is a consideration for the customer call center, this justification may not be very effective in the service desk. Rather than deflection, companies are looking at this...
While many businesses know conversational AI will help them streamline work, better serve customers and free up employees for more engaging jobs there is still some uncertainty about what it takes to get started. As it turns out, the main things you need are curiosity...
Simulating the intuitive feel of natural conversation using Intelligent Flow Propogation. If you’re like me, you probably use language to communicate. I don’t blame you — it’s pretty effective: [blockquote text="Imagine the smell of newly popped popcorn tumbling out of its bag, the crackle of straggling kernels still faintly...