Conversational AI

29 Jun Avaamo is Your Conversational AI Leader – Once Again!

Posted at 15:05h in Analysts, Conversational AI, Virtual Assistants by Skand Bhargava, Head of AI Research

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo has recently been named as a Leader and an Outperformer in the “GigaOm Radar for Intelligent Virtual Assistants (IVA) 2022” report. The assessment focused on measuring the execution ability and value delivered by each of the key...

03 May The promise of HR automation to improve employee self-service experience

Posted at 16:30h in Contact Center AI, Conversational AI, hr by Sriram Chakravarthy, CTO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo launches “AvaamoHR™” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] We are excited to launch Avaamo's HR Virtual Assistant - a ready to deploy solution for enterprises. This HR Virtual Assistant solution requires no added work for the HR teams...

09 Mar Avaamo AI Voice humanizes contact center automation

Posted at 15:19h in Contact Center AI, Conversational AI, Voice AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo announces “Avaamo AI Voice” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Avaamo introduces AI voice, a new product innovation as a part of our Contact center AI stack. This is next step in our vision to humanize self-service automation...

01 Dec Your language or mine?

Posted at 15:11h in Conversational AI, Multilingual Support by Sriram Chakravarthy, CTO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Over the course of the last 4 years, I have talked to hundreds of global enterprise customers who are in various phases of their Conversational AI journey. As part of the discussion, the conversation invariably veers towards "Multi-language"...

23 Oct 3 Best Practices for Establishing a Conversational AI Center of Excellence (CoE)

Posted at 14:10h in Conversational AI by Ranjit Anand

Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise. Deploying conversational AI technology requires the following: Establishing a Center of Excellence (CoE) goes a long way in driving...

04 Dec The Rise Of Conversational AI

Posted at 12:01h in Conversational AI, Virtual Assistants by Ram Menon, CEO & Co-founder

The article originally published in Forbes on 12/4/2017. The chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger. Soon, chatbots were heralded as the next stage of the conversational revolution. Toolkits that helped you build a bot in five minutes grew popular, companies...