Every single day, CIOs across the world face a common predicament – how do they improve their service desk offerings without having to eat into the IT budget, and make sure that day-to-day operations run smoothly at the same time? IT leadership teams are right to be...
We’ve all sat for hours in the less-than-comfortable chairs, watching people who came in after us mysteriously be beckoned back to see the doctor in the incorrect order. That mild ping of confusion and anger lingers in our minds for a while, before finally hearing...
Customer experience becoming a business priority No matter the industry, organizations of all sizes today seem to be obsessed with customer experience. And rightfully so, as customer experience (CX) has become a competitive advantage for many businesses to drive customer loyalty and revenue. At the heart of...
With all the hype and over-saturation, it would be easy to believe that chatbots as we know them today have been on the tech scene for the better part of a decade. The reality is, it’s only been about 3 years. The first instance of a...
While many businesses know conversational AI will help them streamline work, better serve customers and free up employees for more engaging jobs there is still some uncertainty about what it takes to get started. As it turns out, the main things you need are curiosity...
Simulating the intuitive feel of natural conversation using Intelligent Flow Propogation. If you’re like me, you probably use language to communicate. I don’t blame you — it’s pretty effective: [blockquote text="Imagine the smell of newly popped popcorn tumbling out of its bag, the crackle of straggling kernels still faintly...