Ram Menon, CEO & Co-founder

14 May Agent Efficiency: The Holy Grail of Contact Center Operations

Posted at 14:28h in Agent Copilot, LLaMB by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column width="2/3" offset="vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1715819544151{padding-top: 30px !important;}"] The contact center landscape in 2024 is a foggy mix of aging IVR vendors desperately trying to hold onto their customers, consultants selling even more CX solutions, and smaller companies...

26 Feb Generative AI Implementation: The Challenges Beyond the LLM API in the Enterprise

Posted at 16:34h in LLaMB, LLM by Ram Menon, CEO & Co-founder

17 Aug Fear and Hope in the Contact Center: Navigating AI in 2023

Posted at 15:30h in Contact Center AI, LLM, Virtual Assistants by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Deploying AI in 2023 Mark is a VP of contact Center operations who has had a tough beginning to 2023. His fear stems from the impending budget cuts that he anticipates. As he manages the convergence of three key...

17 May The Clone Wars: ChatGPT vs. the Clones

Posted at 08:41h in ChatGPT, Conversational AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] ChatGPT’s beguiling ability to provide convincing answers to an incredible range of queries has caused a cultural phenomena that's reverberating around the world. It's also kicked-off a deadly serious war among tech companies to capture #mindshare first, and #marketshare second, which...

06 Apr War of the Machines: In the great battle of LLMs, what side should enterprises be on?

Posted at 14:47h in ChatGPT, Conversational AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text]It has taken about 3 months for ChatGPT to become a household phrase eliciting media headlines, one-liners from comedians, and the average tech user tweeting about a new magical task they were able to do with it. Suddenly...

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07 Feb Rage Against the Machine: The lawsuit tsunami and the impact of ChatGPT on Fair Use and Copyright Laws

Posted at 13:13h in ChatGPT, Conversational AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Welcome to the third installment of my series (see below for links) that delves into tech's new plaything: ChatGPT. This edition explores the thorniest part of AI and GPT-3: the legal use of various large language model...

26 Jan The Rise of the Machines: The Impact and Future of ChatGPT

Posted at 11:41h in ChatGPT, Conversational AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] The impact and future of ChatGPT: What powerful, foundational language models mean to consumers, enterprises, and the world at large. [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] The release of ChatGPT by OpenAI — only a couple months ago —...

What ChatGPT looks like as a ferocious animal

12 Dec The promise of ChatGPT and the reality of the enterprise

Posted at 17:29h in ChatGPT, Conversational AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] A Q&A with CEO Ram Menon [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] The recent release of GPT-3 (Generative Pre-trained Transformer 3) has generated a lot of excitement in the tech world. With 175 billion parameters, GPT-3 is the most...

09 Mar Avaamo AI Voice humanizes contact center automation

Posted at 15:19h in Contact Center AI, Conversational AI, Voice AI by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo announces “Avaamo AI Voice” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Avaamo introduces AI voice, a new product innovation as a part of our Contact center AI stack. This is next step in our vision to humanize self-service automation...

25 Oct Why Avaamo is recognized as a Leader

Posted at 12:52h in Analysts, Conversational AI Platform by Ram Menon, CEO & Co-founder

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo has recently been named as a Leader in the IDC MarketScape: “Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment”. This is a recognition of the five years we spent painstakingly building a conversational platform uniquely integrating tooling,...