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11 Nov

Posted at 15:26h in Contact Center AI, LLaMB by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column offset="vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1731521412706{padding-top: 30px !important;}"]The launch of our Agent Copilot earlier this year offered us more than just a new product release—it opened a window into the daily challenges faced by contact center leaders. Through...

17 Aug

Posted at 15:30h in Contact Center AI, LLM, Virtual Assistants by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Deploying AI in 2023 Mark is a VP of contact Center operations who has had a tough beginning to 2023.  His fear stems from the impending budget cuts that he anticipates. As he manages the convergence of three key...

03 May

Posted at 16:30h in Contact Center AI, Conversational AI, hr by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo launches “AvaamoHR™” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] We are excited to launch Avaamo's HR Virtual Assistant - a ready to deploy solution for enterprises. This HR Virtual Assistant solution requires no added work for the HR teams...

09 Mar

Posted at 15:19h in Contact Center AI, Conversational AI, Voice AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo announces “Avaamo AI Voice” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Avaamo introduces AI voice, a new product innovation as a part of our Contact center AI stack. This is next step in our vision to humanize self-service automation...

15 Sep

Posted at 11:21h in Contact Center AI by

We have deepened our partnership with Genesys which allows Genesys customers to rapidly deploy Avaamo’s Conversational AI solutions, and execute inbound and outbound automation at scale to deliver Zero Call Waiting™ and drive superior customer engagement.         In my previous post, I talked about the fact that...

04 Jul

Posted at 13:15h in Avaamo, Contact Center AI by

Businesses can design outbound programs to convey information, make inquiries, and report issues to customers with the help of contact center automation [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Outbound contact centers are marred with multiple challenges – low response and conversion rates, lack of customer engagement,...

23 Jun

Posted at 08:12h in Avaamo, Contact Center AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Customers’ expectations are rising – they demand faster, simpler issue resolutions, expect brands to know their needs, and proactively reach out to resolve the issues. While digital channels such as web, mobile, chat have made it easier to...

13 Oct

Posted at 13:19h in Contact Center AI by

In this Q&A guest-post, a well renowned Principal Analyst@Forrester Research serving application development and delivery professionals contributed his thoughts on the trends, pitfalls and best practices of AI-chatbots on customer experience(CX) and customer support operations. This blog is part 1 of the two-part Q&A series. 1) What’s your...