23 Jun It’s time to make Zero Call Waiting (ZCW) a norm – modernizing Contact Center with AI

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Customers’ expectations are rising – they demand faster, simpler issue resolutions, expect brands to know their needs, and proactively reach out to resolve the issues. While digital channels such as web, mobile, chat have made it easier to...