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07 Nov

Posted at 14:14h in Ambient, Healthcare, LLaMB by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column offset="vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1731017825208{padding-top: 30px !important;}"] Modern healthcare systems and their doctors have always been responsible for documenting patient histories and their own notations around diagnosis and patient encounters. The documentation burden has increased substantially in recent...

14 May

Posted at 14:28h in Agent Copilot, LLaMB by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column width="2/3" offset="vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-0"][vc_column_text css=".vc_custom_1715819544151{padding-top: 30px !important;}"] The contact center landscape in 2024 is a foggy mix of aging IVR vendors desperately trying to hold onto their customers, consultants selling even more CX solutions, and smaller companies...

17 Aug

Posted at 15:30h in Contact Center AI, LLM, Virtual Assistants by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Deploying AI in 2023 Mark is a VP of contact Center operations who has had a tough beginning to 2023.  His fear stems from the impending budget cuts that he anticipates. As he manages the convergence of three key...

17 May

Posted at 08:41h in ChatGPT, Conversational AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] ChatGPT’s beguiling ability to provide convincing answers to an incredible range of queries has caused a cultural phenomena that's reverberating around the world. It's also kicked-off a deadly serious war among tech companies to capture #mindshare first, and #marketshare second, which...

06 Apr

Posted at 14:47h in ChatGPT, Conversational AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text]It has taken about 3 months for ChatGPT to become a household phrase eliciting media headlines, one-liners from comedians, and the average tech user tweeting about a new magical task they were able to do with it. Suddenly...

07 Feb

Posted at 13:13h in ChatGPT, Conversational AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Welcome to the third installment of my series (see below for links) that delves into tech's new plaything: ChatGPT. This edition explores the thorniest part of AI and GPT-3: the legal use of various large language model...

26 Jan

Posted at 11:41h in ChatGPT, Conversational AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] The impact and future of ChatGPT: What powerful, foundational language models mean to consumers, enterprises, and the world at large. [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] The release of ChatGPT by OpenAI — only a couple months ago —...

12 Dec

Posted at 17:29h in ChatGPT, Conversational AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] A Q&A with CEO Ram Menon [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] The recent release of GPT-3 (Generative Pre-trained Transformer 3) has generated a lot of excitement in the tech world. With 175 billion parameters, GPT-3 is the most...

09 Mar

Posted at 15:19h in Contact Center AI, Conversational AI, Voice AI by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] Avaamo announces “Avaamo AI Voice” [vc_separator type='transparent' position='center' color='' thickness='20' up='' down=''] Avaamo introduces AI voice, a new product innovation as a part of our Contact center AI stack. This is next step in our vision to humanize self-service automation...