November 2024

Avaamo Launches AutoQA: The industry’s first GenAI-Powered Quality Assurance for Contact Centers

Breakthrough technology enables 100% call coverage with near-perfect accuracy across all channels

November 2024

Avaamo Launches GenAI-Powered Ambient Listening Technology to Transform Healthcare Documentation

Avaamo introduces a solution to combat physician burnout and enhance patient care

April 2024

Avaamo Launches AI-Powered Agent Assist Copilot to Deliver Real-Time, End-to-End Support for Live Contact Center Calls

Avaamo’s real-time transcription technology—with ultra low latency and unmatched accuracy—unlocks previously unattainable efficiency gains and insights

February 2024

Avaamo Launches LLaMB, A New Framework For Building GenAI Enterprise Applications, Safely, Securely and Fast

LLaMB™ is a new low-code framework for building powerful end user generative AI agents in the enterprise safely, securely, and fast. LLaMB provides tools to eliminate hallucinations, integrate enterprise systems and supporting any LLM of your choice.

September 2023

Announcing “Live Agent for HR”, Tailor-made live agent software designed to meet the unique needs of HR support teams.

Give the best service to your employees with out-of-the-box live agent integration into MS-Teams, Slack, existing employee portals, and more.

July 2023

Avaamo launches “Outreach for HR”, outreach so personalized, it’s like a real conversation

Remind, inform, and track 1000’s of your employees in minutes with intelligent outreach campaigns, tailored to employee’s unique location, role, and department.

June 2023

Avaamo announces “Live Agent for MyChart”, a live agent solution that supports your patients in MyChart

The future of healthcare requires bringing together Electronic Health Records (EHR) and contact centers to provide better patient experiences and lower costs.

May 2023

Avaamo launches “Outreach for Healthcare,” designed to drive value across Healthcare use cases

State-of-the-art patient outreach transforming standard notifications into interactive conversations and meaningful engagement.

April 2023

Avaamo launches “Answers LLM,” to unlock the full potential of your siloed content, safely and securely

AnswersLLM leverages state-of-the-art LLMs trained specifically on your enterprise data to generate answers, summaries, and insights safely and securely across all your enterprise content repositories.

April 2023

Avaamo launches “AvaamoGPT,” designed specifically to deploy LLMs (like GPT-4) safely & securely in the enterprise.

Avaamo GPT offers a straightforward way to combine new AI advances in LLMs with enterprise specific content, workflows, and guardrails to deploy at scale.

March 2022

Avaamo launches “AvaamoHR,” a ready-to-deploy virtual assistant solution offering immediate HR support

AvaamoHR™ incorporates advanced AI automation that instantly resolves employee questions, issues, or requests with personalized responses for a 70% reduction in help desk tickets.

February 2022

Avaamo introduces ultra-realistic custom “brand” voices for the Contact Center

Avaamo adds an ultra-realistic custom voice cloning solution for businesses who depend on quality customer interaction. Hearing is believing!

January 2022

Avaamo unveils the broadest multilingual support in the Conversational AI industry

Avaamo adds platform support for 114 languages and dialects to enhance the global deployments of customer experience (CX) and employee self-service use cases.

December 2021

Avaamo adds conversational analytics to gain deep insights into your customer’s behavior.

Our suite of conversational analytic tools empower businesses to track, dissect, train, and act on key metrics in a single console. Build a deeper understanding of your customers and your employees so you can refine your AI strategy.

November 2021

Avaamo integrates with Genesys to give customers a seamless Virtual Assistant + IVR experience for inbound calls and outbound calls.

Avaamo makes it easy for Genesys customers to execute inbound and outbound automation at scale.

November 2021

Avaamo launches a single integrated Contact Center AI solution for call automation.

Customers can now leverage Avaamo’s Conversational AI platform to create a single self-service infrastructure to automate and transform the entire CX experience across IVR, web, messaging, chat, mobile, and smart home devices.

November 2021

Avaamo secures SOC 3 certification offering the highest level of security governance in the industry.

Avaamo’s platform combines enterprise-grade security features with rigorous compliance to industry standards to ensure your data is always protected.

October 2021

Avaamo provides out-of-the-box omni-channel support to the leading business and consumer messaging systems.

Avaamo provides the infrastructure and core capabilities to power an omni-channel conversational experience to virtually every business, consumer, and collaboration channel — out-of-the-box.

September 2021

Avaamo NLU innovation delivers a multi-engine approach to
Conversational AI.

Avaamo’s patented multi-engine NLU processes and understands complex user queries across multiple industries and domains with unprecedented accuracy.

August 2021

Avaamo releases Enterprise Skills: build complex, re-usable, business-specific skills accelerate and scale your enterprise

Avaamo’s enterprise skills come pre-built and pre-trained to handle complex business use cases. Quickly design a virtual agent by importing from our enterprise skills library.

July 2021

Avaamo offers comprehensive integration to transaction systems for end-to-end automation.

Avaamo now offers over 150+ Integrations including Service desk, CRM, IVR, ERP, E-commerce, procurement, order management systems, healthcare, and logistics systems to enable customers to execute end-to end automation.

June 2021

Avaamo and Intel launch an innovative reference architecture to optimize Conversational AI workloads.

Scalable architecture with Intel® Xeon® Gold 6140 processor and Intel® AI technologies delivers right-sizing of servers for various deployments.

May 2021

Avaamo awarded 5 new patents in pioneering Conversational AI technology.

Sparse data: Unique technique to achieve high levels of accuracy with minimal or poor quality training data. Designed to resolve the “cold start” problem and speed time-to-value.

Voice AI: Generates a human-like voice profile utilizing a combination of recorded and synthesized voice.

Hybrid Language: Hybrid model that leverages transfer learning from one language model to another.

BERT extensions for answer prediction and summarization: Finding a precise answer from thousands of documents.

Zero Shot Learning: A unique approach to apply learned data models across various verticals.

April 2021

Avaamo launches Cognitive Search: a new way to extract precise answers from millions of documents in your knowledge base.

Empower your employees and customers with accurate, personalized, answers—not results — through a simple natural language interface.