of online customer service interactions result in a phone conversation.
of people say that IVRs have too many menu options to remember.
of customers say they might stop doing business with a company after one bad IVR experience.
of customers explore competitor options due to poor service.
Ask your question and our patented Automated speech recognition (ASR) + NLU engine will understand the meaning, the nuance, and the intent behind the question, not just the words. Getting the intent right can itself reduce your Average Handle Time (AHT) by 30-40% by eliminating misroutes.
No need to press buttons to select the options, user can just speak what they want and the platform can automatically understand the sequence of utterances and determines the user intent to steer the user to the right response/flow. This helps remove a lot of complex call center navigation and provides a high quality self-service experience for the users.
Not just English our Voice technology can understand your question in different languages and various dialects. Avaamo conversation platform can understand and also respond back to users in their language of choice.
Provide a personalized and proactive experience by identifying the user based on phone number (matching to existing customer data), authenticating the user so you can anticipate their needs and proactively address their issues – without needing an agent intervention. Also the responses can be personalized to the user’s language.
At key moments during the call, offer customers additional information through digital channels such as SMS or mobile web. This helps gracefully transition your customers to lower cost and rich interaction channels. It also eliminates the hassle of call disconnects enabling customers to continue from where they left of, irrespective of the channel.
Avaamo’s conversational IVR enables you to fully automate business processes and eliminate live agent handoffs for a significant portion of your incoming calls. This means that you don’t need to double the number of your call center agents just for the back-to-school season.
By 2021, early adopter brands that redesign their business to support voice search will increase digital commerce revenue by 30%
Leveraging cutting edge deep neural network technology with layered context and dynamic memory gating, Avaamo’s SmartCall™ delivers groundbreaking results
Avaamo’s AI-based automatic speech recognition (ASR) delivers advanced NLU and a word error rate (WER) of less than 5%. Coupled with that, human-like nuanced speech synthesis generates tone-sensitive crisp voice output.
Avaamo replaces traditional static dialog trees with fluid multi-turn conversation flows that can handle clarifications, interruptions, topic-switching, and dynamic question generation with ease.
Using a combination of noise-cancellation and deep voice print analysis, Avaamo’s voice biometrics can help you voice match incoming calls to customers’ voice profiles and defend against record-and-replay type security issues.
Avaamo’s cloud-native and containerized technology helps you deploy your cloud IVR in a matter of weeks as opposed to months. Alternately, you can deploy this on a private cloud behind your firewall.