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BankinganemptytextllineCreate personalized, proactive interactions that build deeper customer engagements -
EducationanemptytextllineAvaamo's Conversational AI engages students the way they want to communicate -
Mutual FundsanemptytextllineLeverage the power of virtual assistants across channels to educate customers, facilitate the right purchase, and build a robust portfolio -
Supply ChainanemptytextllineAvaamo’s Conversational AI platform leverages your existing supply chain tools and processes to deliver frictionless interactions. -
ITSManemptytextllineAutomatically resolve common IT support issues like reset password, account access, or software provisioning
THE NEW SOUND OF AI IN THE CONTACT CENTER
A conversational AI platform to automate your inbound and outbound calls, analyze interactions, manage higher call volume and improve your NPS.
What do we do?
Automate inbound calls
with AI
Automate repetitive, transactional inbound call types with an intuitive, dynamic, human-like experience.
Execute intelligent outbound campaigns
Deliver automated, efficient outbound programs, eliminating unproductive calls to reach 1000s of customers in minutes.
Measure CX
Performance
Assess 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of CX performance and improvement opportunities.
“Focus on outcomes as required by the client to serve the customer at its best”
Avaamo's contact center AI enabled us to automate business processes and eliminate live agent utilization for a significant portion of our incoming calls. The platform understands natural language and automatically steers the user to the right response / flow and help reduce wait time, average handling time and improved overall customer experience...read more
“Excellent AI platform for customer servicing”
Integrating Avaamo AI platform with core systems and IVRs has been seamless. Since it has many in built integrations its easier to use the platform for multiple customer servicing options The support from them during development and post production is easily available...read more
“Customer experience”
Avaamo is really great on service part and design. The domain expertise and understanding of subject and building architecture block by block is amazing...read more
The Avaamo difference
A Voice AI Experience that will leave you speechless
Select a prebuilt voice profile or create your own custom voice with the ability to configure cadence, tone, and pauses for an almost human experience. Our voice AI supports over 36 languages, dialects and accents.
Experiences tailored to the one in a million
Instantly deliver relevant hyper-personalized experiences by responding to unique context and intent. Personalize interactions to improve conversions, customer satisfaction, and content discovery.
Handle 1000’s of calls, simultaneously
Manage more with less. Scale up your contact center rapidly without sacrificing quality leveraging Avaamo’s proven conversational AI delivery methodology.
Interoperability delivered
with ease
Connect and go. No developer time needed.
We plug into your existing voice infrastructure. With multiple integration options via SIP, vXML, PSTN, no developer time is needed. Our AI is proven, battle-tested, and ready to immediately go to work.
BY THE NUMBERS
Avaamo Contact Center AI
86%
Reduction in live agent calls
20M
Contact center calls resolved in 2020
40M+
Our COVID Appointment Scheduler services 40 million patients
54%
Increase in NPS
LIVE AGENT SOFTWARE
Live Agent Solutions
Tailor-made live agent software, designed to meet the unique needs of HR and Healthcare.
Customer self-service with zero waiting
Identify the call drivers and sentiments and determines the user intent to route interactions to the agents most likely to resolve users’ questions.
Avaamo Inbound Call Center AI solution allows callers to converse naturally to resolve queries quickly without having to navigate long and complicated audio menus.
Inbound Contact Center AI
Learn more about how Avaamo’s inbound AI can help your contact center.
Download datasheetInbound AI capabilities
Speak naturally,
skip the menus
Resolve queries quickly without having callers navigate long and complicated audio menus, leading to higher engagement and satisfaction.
- Zero wait times. No more IVR menus.
- Handle 1000s of calls, simultaneously.
- Omni channel via chat or voice.
Bi-directional,
natural conversations
Engage users through enhanced, human‑like conversation understanding nuance and intent behind the questions, not just the words.
- Use natural language.
- Supports over 36 languages and dialects.
- Select a pre-built or custom voice.
Intelligent routing
in real time
- Route interactions to relevant agent.
- Identifies call drivers and sentiment.
- Detect patterns and predict outcomes
INBOUND VOICE DEMO
Appointment Scheduling for Healthcare
See how Avaamo’s Contact Center AI understands a patient’s intent and immediately provides personalized assistance.
100X agent productivity through intelligent automated outreach
Stop making robocalls. Design bi-directional outreach campaigns that pro-actively engage with your customers to complete tasks and handle requests.
Outbound Contact Center AI
Learn more about how Avaamo’s outbound solutions can help your contact center.
Download datasheetOutbound AI capabilities
Intelligent outreach campaigns with AI
Reach 1000’s of your customers in minutes — no agents required –to communicate updates, outages, vaccination schedules, and appointment reminders; customers can respond to complete actions or request for callbacks.
Dynamic, contextual user journeys
Deliver interactions where context travels with the customer — no matter where the conversation begins or ends across channels — eliminating disjointed conversations to improve conversion rates and customer loyalty.
Scale agent performance with AI
Filter out unproductive calls — voicemails, busy signals, and disconnected numbers — and accurately matches customer requests the appropriate agent to maximize agent productivity. Our proprietary ASR + NLU engine.
OUTBOUND VOICE DEMO
Vaccine Scheduling for Healthcare
See how Avaamo’s Contact Center AI pro-actively calls and engages with patients to schedule a vaccination appointment.
Practical insights for transformative results
Turn your conversations into business intelligence through analytics and reporting that uncover key call drivers and customer sentiment and help improve call outcomes.
CX performance
Learn more about what Avaamo’s CX Performance can do for your contact center.
Download datasheet
Visualize Conversations
Automated and agent conversations,
all in one place!
Customers have conversations across various channels: messaging, live chat, smart speakers, and voice. The Avaamo Contact Center AI is able to identify these interactions and make them actionable such as missed buying signals, poor customer service, key call drivers, requirements for new service, or non-regulatory compliance.
Optimized User Journey
Track customer journeys across channels
Understanding the intent behind every call and interaction is the key to optimizing your CX performance. With the Avaamo Contact Center AI all interactions are classified based intent, channel, language, sentiment, and accuracy. Whether the user started the journey on your website and completed it on the phone – the entire interaction is tracked and available in one place.
Compliance Reporting
and Redaction
Conversational insights without exposure
Automate compliance measures such as compliance-ready verbiage, quality monitoring to tag violations, and intelligent PCI/PII redaction to ensure you gain insights without exposing private customer information. Avaamo’s sophisticated redaction algorithms accurately identify and remove sensitive numeric data, replacing it with redacted text and with a silence block in call audio.
Integration with BI tools
Stream data securely to your current BI apps
Our out-of-box integration with BI tools such as Tableau, Power BI, Qlik Sense, Cognos helps turn millions of conversations into business analytics reports in matter of minutes.