Advanced NLU, comprehensive vision & roadmap, and compelling customer references helped Avaamo be positioned as a leader

Avaamo has been named a Leader in SPARK Matrix: Chatbots for IT Operations, Q4 2022 by Quadrant Knowledge Services. The study is based on comprehensive analysis and ranking of the leading Chatbots for IT Operations vendors and measures vendors on their technology excellence and customer impact.

The study stated that “Avaamo is capable of catering to the diverse customer needs which helped the platform receive strong ratings across technology excellence and customer impact”

Avaamo is capable of catering to the diverse customer needs which helped the platform receive strong ratings across technology excellence and customer impact

Conversing in IT Language is the Key

The SPARK Matrix assessment highlighted Avaamo technology excellence as the core differentiator in the industry, driven by

With the vision to help enterprises break the technology siloes across different functions, our platform brings together key capabilities to fulfill these varied requirements:

Domain-aware NLU engine engine understands complex user queries and extracts intents and entities with very high accuracy.

Deep learning models  equipped with reasonable world knowledge to differentiate what is stated and what is implied within the IT tickets

Low-code workflow designer and a skill store with over 300 pre-built IT-specific skills that allows customers to scale ITSM deployments quickly

Avaamo platform’s NLU engine, pre-built AI/ML models, and conversational intelligence & flow enables IT teams to automate issue resolution related to organization’s IT systems

Innovation drives excellence

Avaamo’s vision is to create the most comprehensive conversational AI platform for the enterprises and automate (fully or partially) all the conversations with employees, customers, and suppliers.

Avaamo is investing in the underlying core technology and is concentrating on hyper-automation via enterprise skills, as most of its large enterprise clients aim to automate the workplace.

Innovation is at the heart of what we do and we listen to our customers to deliver solutions that fundamentally reshape the way they service their employees. That’s why we’re the platform of choice for the world’s leading companies.

Customer impact is THE sucess

In the SPARK Matrix assessment, Avaamo received Highest Rating amongst our peers on the parameter of “Customer Impact”.

This is a great validation from our customers, some of whom have IT support implementation for over 100,000+ employees, covering use cases such as password reset, multi-factor authentication, software provisioning & access.