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Building a ROI Model to Convince Stakeholders

See how much you can save by implementing contact center AI

How to
use the calculator

Contact Center AI savings calculator aggregates Avaamo’s experience working closely with large enterprises in automating their customer conversations. Use the calculator to estimate the impact of contact center automation in 4 simple steps:

1

Provide an overview of your contact center

2

Help us develop a view of your customer preferences

3

Share your customers’ self-service experience

4

Get estimated benefits of contact center automation

Live interactions
 

How many live customer interactions does your contact center receive per year? 

 
5483333

1M

5M

10M

15M

 
 

What is the cost of handling a live customer interaction?

 
5

$3

$5

$7

$9

 
 

What is the anticipated growth in live interaction volume for next 2-3 years?

 
5

0%

5%

10%

15%

 
Customer preferences
 

What channels do your customers use?

 
25

0%

25%

50%

75%

100%

50

0%

25%

50%

75%

100%

25

0%

25%

50%

75%

100%

 

What kind of requests do you get from your customers?

 
25

0%

25%

50%

75%

100%

50

0%

25%

50%

75%

100%

25

0%

25%

50%

75%

100%

Self-Service experience
 

Why do your customers switch away from self-service to live agent?

Please rate each reason on a scale of 1 to 5. 1 being least severe and 5 being most severe

 
3

1

2

3

4

5

 
2

1

2

3

4

5

 
4

1

2

3

4

5

 
4

1

2

3

4

5

 
1

1

2

3

4

5

 
 
Your Contact Center AI Benefits
 
%
%

Your Contact Center Automation Opportunity

 

%

 

Self-Service Automation

%

 

Agent Assist Automation

%

 

 
 
 

Total Annual Savings

 

$ M

 

These savings only include the impact of self service and AHT improvement. Contact Center AI can deliver much more. Please connect with us to learn how.

 
We would love to hear from you
 

 

Lets get started…

roi s1

Schedule Consultation with an Expert

Free of cost, 60-min session with an Avaamo expert to sharpen your inputs and enhance our analysis

roi s2

Develop a Roadmap for Automation

Armed with experience of enterprise implementations, Avaamo experts will recommend a plan to automate your contact center

roi s3

Launch
Automation Pilot

Avaamo experts will suggest potential use cases for automation and help you prioritize the right one to launch within weeks

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Scale Up the Implementation

Leverage the learnings from the pilot to expand across the entire customer lifecycle covering additional use cases and business functions

timeline@2x

Want to improve your contact center with AI that talks, understands and interacts?

BY THE NUMBERS

Delivering Results that Matter

40%

Improvement in Self-Service Rates

45%

Reduction in Average Handle Time

60%

Reduction in Agent Onboarding Time

25%

Improvement in First Contact Resolution

Automating Customer Interactions Across Industries

Contact Center AI Datasheets

Inbound Contact Center AI

Learn more about how Avaamo’s inbound AI can help your contact center.

CX performance

Learn more about what Avaamo’s CX Performance can do for your contact center.

Outbound Contact Center AI

Learn more about how Avaamo’s outbound solutions can help your contact center.