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Avaamo named a leader in Everest Group PEAK Matrix® assessment for Conversational AI Products 2023

Four consecutive years as Leader…

The Avaamo team is thrilled to announce that we have been named a Leader in Everest Group’s PEAK Matrix® Assessment for Conversational AI products 2023 for the fourth year in a row. The exceptional scores we achieved in generative AI features and support for multimodal and multilingual interactions capabilities are a testament to our unwavering customer focus and relentless commitment to delivering continuous innovation in Conversational AI.

Avaamo's GenAI integration brings robust features, including content filtration, auto-dialog generation, and support for multi-modal and multi-lingual interactions. This, combined with its dynamic dialog management, AI voice customization, and enterprise-level context management capabilities, as well as experience in serving multiple industries, have established Avaamo as a Leader in Everest Group's Conversational AI PEAK Matrix®Assessment for 2023.

– Vaibhav Bansal, Vice President at Everest Group

 

High Res PEAK 2023 1200

 

2023: The year of Innovation:

Over the course of the last year the team has been heads-down building out some of the key enhancements in the platform that made us stand out compared to the competition:

Bringing Generative AI to the Enterprise

Avaamo’s platform incorporates essential Generative components that are fundamental to building enterprise grade LLM applications. These include a firewall designed to eliminate hallucinations, streamline content filtration, and enhance audit processes. The platform also features modules for providing precise and summarized responses, as well as for auto-composing and auto-generating dialogs.

Live Agent for MyChart

A live agent solution that supports your patients in MyChart – bringing together Electronic Health Records (EHR) and contact centers to provide better patient experiences and lower costs.

https://avaamo.ai/live-agent-for-mychart/

Live Agent for HR

Give the best service to your employees with out-of-the-box live agent integration into MS-Teams, Slack, existing employee portals, and more.

https://avaamo.ai/live-agent-for-hr/

Giving brands their own voice

Avaamo’s voice offerings empower clients to customize voice types, transcending robotic IVR voices and enhancing the overall user experience.

https://avaamo.ai/voice-ai/

With each objective annual assessment, Avaamo leaps forward with the vision and capability to deliver value to our customer base.

Get the report:

Read through all the key areas where Avaamo stands out in the crowded conversational AI space:

Sriram Chakravarthy, CTO & Co-founder
sriram@avaamo.com