In today’s world conversational AI is changing the way enterprises engage with customers, employees and suppliers vastly improving reach, responsiveness, and personalization. Hot off the press! Everest Group’s new global Conversational AI market report for 2021 positioned Avaamo as a Leader, based on in-depth evaluation of diverse criteria assessing Market Impact, Vision, and Capability. Everest Group assessed 20 conversational AI technology vendors across the globe on parameters of market impact and vision & capability and identified Avaamo as one of the four Leaders in this hyper competitive market.
Everest Group analysts highlighted Avaamo’s depth of Conversational AI technology from the breadth of channels supported to the inbuilt conversational intelligence capabilities as key strengths, as enterprises increasingly move to more advanced use-cases that involve Intelligent Virtual Assistant, cognitive search and contact center automation. In addition, the report points to Avaamo’s extensive experience in working with a diverse client base across multiple geographies, industries., and enterprise processes.
“Avaamo offers a comprehensive conversational AI solution that includes features such as pre-built skills and intents for quick implementation, native voice capabilities, connectors to leading enterprise solutions, and agent-assist capabilities. These capabilities have allowed it to expand considerably in its core markets and address a large number of unique needs of clients from the different industries which Avaamo currently serves,””
– Sharang Sharma, Practice Director at Everest Group
The report highlights how Avaamo’s flexible commercial terms and cost-effectiveness, along with the approachability, customer support and responsiveness displayed by project teams allows clients to adopt AI seamlessly. According to Everest Group, Avaamo Conversational AI platform is a true differentiator with pre-built enterprise skills, proprietary NLP engine, multi-turn, multi-context conversation flow, native voice capabilities and pre-built connectors with business applications.
“We are pleased to be recognized as a leading Conversational AI vendor in the Everest Group PEAK Matrix® for the 2nd year in a row”, said Ram Menon, CEO of Avaamo. “We are continuing to see a large number of enterprises adopt our technology to automate the last mile conversations they are having with their customers, suppliers and employees.” he continued.