Avaamo named a leader in The Forrester New Wave™: Chatbots For IT Operations, Q4 2020

Find out why Forrester named Avaamo as a Leader

The research reviews “the nine providers that matter most and how they stack up” and scores vendors against 10 criteria, including chatbot readiness, automation capabilities, architecture/integration, and deployment and security. According to Forrester, Avaamo received a “differentiated” rating in 8 of 10 criteria.



Forrester’s evaluation found that Avaamo:


  • Has robust language and integration capabilities. avaamo boasts strong language learning and integration capabilities, supporting multiple languages, data ingestion tools, and multiple ML training mechanisms. it also has an integrations library that supports rPa-type connectors to integrate into any enterprise environment.
  • Is best for those that need a mature chatbot for a complex environment. With complex environment integrations, strong language support, and high development requirements, avaamo is best suited for large enterprises looking to automate iT workloads and more.
  • Overall Avaamo’s customers are very impressed with the solution. Avaamo’s customers have seen significant automation benefits from adoption (one saw 90% deflection), and are expanding to new use cases.

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