EPIC and AI with Avaamo

Delivering better experiences with intelligent patient engagement

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

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Industry Challenges

Avaamo’s AI-powered engagement technology solves pressing issues in patient engagement


The total cost of missed healthcare appointments in the United States every year


of appointments are still scheduled by phone


of patients under 40 look to use advanced patient engagement technology from their providers

The Solution

An omni-channel conversational AI platform powering the modern digital front door.

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“UCHealth has been leading the charge to design a healthcare experience around the patient for years. This partnership with Avaamo, and its integration into MyChart, has been a very important step in personalizing the experience for our patients.”

Manny Rodriguez, Chief Marketing, Experience and Customer Officer, UCHealth


Patient Engagement Solutions

Avaamo solutions enable EPIC customers to modernize their digital front door.



A globally trusted company icon carenavigation whitetext Care Navigation Navigating provider websites can be confusing for patients, That’s because legacy navigation tools continue to shoulder the responsibility of providing patients the many, often surprisingly difficult logistics that surround healthcare encounters. Avaamo’s solution allows providers to automatically reach and engage patients 24/7 through natural, intuitive voice and virtual assistants. Finding a doctor/specialist
Locate an appropriate care facility
Vaccination and scheduling
Identifying available procedures

A globally trusted company icon appt mngt whitetext Appointment Management Free the patient from the tyranny of multiple calls, forms and repeated outbound calling and confirmation requests. The Avaamo omni-channel solution can automate this portion of the patient journey and protect valuable live agent time for more complex care management encounters. Registering a new patient
Updating allergies and care history
Transferring records
Schedule or reschedule appointments
Virtual check-in

A globally trusted company icon patientsupport whitetext Virtual Patient Support The Avaamo conversational AI platform can be plugged into existing chat, web, IVR, or smart home device infrastructure to provide interactive multilingual 24/7/365 assistance. This allows providers to enable patient self serve with the option to transfer to a live agent, including: Account activation and password reset
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Update insurance
Understand test results

A globally trusted company icon outbound whitetext Outbound Calling Programs The Avaamo’s automated outreach campaign solution generates AI-based outbound calls to support open enrollment, Medicare outreach, or flu season signups. Avaamo C-IVR seamlessly integrates with EPIC EMR and call center telephony software, enabling providers to design an engaging call experience that reaches a higher volume of patients in a more direct and meaningful way. Covid vaccine appointment outreach reset
Care campaigns
Appointment reminders
Updated Medical Record, Patient information

Want to modernize your digital front door with conversational AI? Let’s talk.


Appointment Scheduling Solutions

See how Avaamo’s Conversational IVR understands caller intent and can provide immediate, personalized assistance and reduce call wait times.


Enhancing the omni-channel experience with deep integrations into Epic

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A globally trusted company App Orchard 2 1 Avaamo available on App Orchard For all Epic MyChart customers, Avaamo’s availability on the App Orchard enables healthcare providers to now execute seamlessly on their Digital Front door strategy. Available in AppOrchard light large 002

A globally trusted company icon security Avaamo Security for Healthcare Avaamo combines enterprise-grade security features with rigorous compliance to healthcare industry standards to ensure patient and provider data is always protected.
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Learn about Avaamo security

Serve more patients with a modern digital front door