Connectivity and interoperability delivered with ease for Genesys Cloud and Genesys Engage customers
Benefit from the flexibility of the Avaamo Contact Center AI to bolster your self-service automation capabilities.
Existing Genesys
customers can:
Quickly add contact center automation
Deliver a highly differentiated AI infused experience to every interaction
Quickly deploy
Reduce the time to deployment for Contact Center automation on Genesys Cloud and Genesys Engage customers.
Flexible integration
Flexibility to integrate Via (1) SIP (2) VXML or (3) PSTN depending on your current Genesys version.
Find Avaamo’s Contact Center AI on Genesys App foundry
Avaamo’s conversational AI solution enables Genesys customers to execute inbound and outbound automation at scale to deliver zero call waiting.
BUILT TO AUTOMATE EVERY CONVERSATION AN END USER CAN HAVE
Connect & go. No developer time required
Avaamo Contact Center AI supports a multitude of features in the Genesys Cloud and Genesys Engage environments including:
Inbound/outbound calling
Use Avaamo’s inbound/outbound calling capabilities to promote self-service and seamless live agent transfer, if required.
All-in-one omni channel
Integrate self-service to your Genesys phone channels with Alexa, email, chat and messaging using Avaamo’s out of the box integration to Facebook, WhatsApp, Web, chat and interactions channel you wish to deploy.
End-to-end service automation
Provide better self service experiences with Avaamo Contact Center AI. Transition smoothly to assisted interactions with full context.
Security & scale
Avaamo is designed to meet the needs of global brands with high demand. Scale exponentially along with GenesysCloud to manage millions of simultaneous interactions on voice and digital channels and is HIPAA and NIST complaint.
Self-service call routing
Match every interaction to the best FCR strategy whether self-service or understanding intents intelligent to ensure an assisted interaction.