Modern healthcare systems and their doctors have always been responsible for documenting patient histories and their own notations around diagnosis and patient encounters. The documentation burden has increased substantially in recent times as the industry moved to adopting electronic health records (EHRs), propelled by federal incentives. We see this every day when we visit the doctor: the doctor spends more time on the screen than talking to you – the thousand clicks of the EHR documentation.

Our approach

With the advent of Generative AI and Avaamo’s deep experience with the patient experience, we are excited to launch Avaamo Ambient™, which we believe will transform the clinical experience in a positive way. Ambient™ transforms a conversation between a provider and patient into a clinical note that can be added to electronic health records.

It’s intended to capture all relevant information accurately with the goal of reducing administrative burden by cutting down on the amount of documentation.

How it works

A doctor can pull up their daily patient schedule in their EHR or the Avaamo Ambient™ app on their phone, tap on a patient’s name, and once they have patient consent, record the visit. Once the visit is complete, they receive a summary including a history of present illness (HPI – a chronological description of the development and progression of a patient’s illness from the start to the current state), assessment, and treatment plan. The summary is generated as a SOAP note which conforms to the system templates and the provider and specialty protocols. Avaamo currently supports 50 specialties out of the gate.

Will AI make mistakes?

Large language models can misinterpret input or even fabricate inaccurate responses, an effect called hallucination. Avaamo Ambient™ utilizes LLaMB™, our proven framework, to engineer out hallucinations and have guardrails to ensure HIPAA and SOC2 compliance.

As doctors review AI-generated notes, they can click on any word and listen to the specific part of the conversation to refresh their memory and make changes if required. We are excited that our foundational technologies enable a new kind of clinician’s experience that makes it easy, safe, and seamless to adopt.

What are customers saying?

Avaamo Ambient saved an average of 10 minutes post a 30-minute appointment. As a consulting physician, this means I am out of the door at the end of the day rather than inputting yet another AVS summary.

I don't need a training session to adopt this technology, I just press on the app and go!

Statistically, we have noticed almost a 50% reduction in documentation burden per encounter.

After spending several years nurturing deep partnerships with the largest provider systems in the world and integrating deeply with EHR providers, including Epic, Oracle Cerner, and others, we are proud to be using AI to log over 200M patient journeys last year. With this new effort using the same proven technology, we hope the time we have taken to painstakingly design a well-crafted software experience will liberate clinicians from their keyboards and maximize the time your doctor spends talking to you.