23 Oct 3 Best Practices for Establishing a Conversational AI Center of Excellence (CoE)
Posted at 14:10h in Conversational AI
Companies are beginning to see conversational AI as a broad based platform to be applied across customers, employees, and suppliers to increase automation in the enterprise. Deploying conversational AI technology requires the following: Establishing a Center of Excellence (CoE) goes a long way in driving consistency and best practices across multiple phases of deployment, as well as leveraging synergies when expanding across departments or geographies.
- Clear business goals
- Technology competency
- Business competency to select workflows for automation
- Setting up processes for continuous improvement