Helping the Helpdesk:

Using Conversational AI to Transform the ITSM Landscape

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What is a smart service desk?

Virtual agents can handle up to 80% of routine questions that IT support receives on a daily basis. This means that escalated issues can be handled faster by human agents, because they have more time and bandwidth to respond.

While implementing an AI-powered service desk seems like a no-brainer, how does an organization get started?

Download this whitepaper to learn:

The current state of the service desk

What an AI-powered service desk can do

How to transform the service desk with conversational AI

Results you can expect after implementation

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