Virtual agents can handle up to 80% of routine questions that IT support receives on a daily basis. This means that escalated issues can be handled faster by human agents, because they have more time and bandwidth to respond.
While implementing an AI-powered service desk seems like a no-brainer, how does an organization get started?
The current state of the service desk
What an AI-powered service desk can do
How to transform the service desk with conversational AI
Results you can expect after implementation