Head of AI Research
Skand Bhargava comes from strong thought leadership background in contact center automation space and is responsible for Avaamo’s unique value proposition and positioning of its offerings, product leadership and patented technology with all relevant stakeholders in the marketplace. In his prior role at Everest Group, he led the CXM advisory practice managing relationships with Fortune 500 companies and leading vendors in the CXM space. With over 12 years of advisory experience, Skand’s passionate about the interplay between contact center, customer experience, and conversational AI.
Head of Customer Happiness
Santosh has an exemplary record in pioneering Customer Happiness function at AirAsia India and integrating Service Excellence as a scorecard function contributing to 20% of the overall business. Santosh is a highly motivated change leader, quality auditor and a transformation coach; able to bring energy, enthusiasm and humor to motivate team members to ensure they feel connected and reinforces their value.
Santosh is an IIM Calcutta alumnus in Business Strategy with more than 14 years of business expertise in managing consumer experience, business transformation, operations, planning, strategy, people functions, L&D, quality and process improvement projects
Senior Machine Learning Engineer
Robert Smith is a Sr Solution Architect for Contact Center AI at Avaamo. His primary goal is to design Contact Center Ai solutions to achieve customers’ contact center automation outcomes.
His background includes hands-on experience with contact center Ai and other cognitive technologies, along with analytics, big data, integration, and search. This experience helps him to see how it can all work together, to best ensure successful solution deployment, as well as growth.