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AI-powered Virtual Assistant to resolve service desk issues

Meet Snowy

The Avaamo Service Desk Assistant

Hi there! I am Snowy, your AI powered Virtual Assistant to help you resolve service desk issues. Report an incident, check request status, reset your password, provision software, answer FAQs and do much more from a single point. Click on NOW, present on the bottom right corner and type your queries.

Software Provisioning

  • I need VMWare Fusion
  • I need Mac OS X
  • Can I get Microsoft Visio? I need to make a diagram
  • I need Adobe Creative Cloud so I can use Photoshop

    • Service Catalog

  • I need a high-end desktop
  • I need a new laptop
  • I left my laptop at home. Can I get a loaner laptop for the day?
  • My screen is broken. What monitors do you have?
  • Can I get a power adapter?
  • Can I get a charging cable?
  • Can I get a wall charger for my MacBook?
  • What is the status of my requests?

    • Account Access

  • I need to reset my password
  • How do I recover my Salesforce password?
  • I need help signing into my account
  • Is it possible to recover my password?

    • Talking to Knowledge Base

  • What is the default resolution of skype recording?
  • Is there a file size limit in Outlook?
  • Is there a way to share a powerpoint deck in skype?
  • I deleted an outlook mail by mistake. How do I get it back?
  • Not able to send automatic out of office replies.

    • Multi-turn Dialogs

  • The printer is out of ink

    • Incident Management

  • The wifi is out in buidling G. Can you help?
  • There is no water in 2nd-floor bathroom
  • None of the CCTV cameras seems to be working
  • What is the status of my incidents?

    • Directory Lookup

  • I need to report some security issues, who do I contact?
  • I need to find our PR contact in our London office
  • I need to contact John from admin. Can I get his details?
  • What groups am I in?

    • Live Agent Handoff

  • I want to talk to a live agent

    • www.avaamo.ai