THE MOST ADVANCED CONVERSATIONAL AI PLATFORM FOR ENTERPRISE
An average employee submits one IT support ticket per month and, on average, each ticket costs about $25 to resolve using traditional methods
Autonomous & instant resolution
Without the need for human interaction, incident resolutions are quick, easy, and productive. Virtual agents can handle up to 80% of the routine questions that IT support receives everyday. Issues that require escalation can be deflected to live agents who have more time and bandwidth to respond to higher level queries. Virtual agents are especially useful for handling sudden spikes in ticket volume, during an outage or other extraneous situations.
Avaamo has used advanced data science techniques to mine support tickets, call logs, transcripts, and a host of other interactions to build complex knowledge graphs. Thousands of intents and entities capture the relationships and hierarchies commonly present in the world of service desk. We can classify most IT issues, identify a variety of tickets, and navigate complex requests.
Create an intelligent, conversational knowledge base
Tell us where the answers are – this could be in your ITSM knowledge base, pdf documents, or any other content source. Our conversational AI engine builds a closed domain knowledge graph that identifies relationships among entities in your documents. These entity relations enable Avaamo Answers to answer queries that require information from multiple contexts.
Whether the questions are informational or transactional, your users simply ask them, and Avaamo’s platform takes care of the rest. No scripting, no conversation design, no hassle.
Anytime, Anywhere
The intelligent service desk is available 24×7 across multiple channels. With the intelligent virtual agent, there is no new interface to learn — users can simply use natural language via voice or text to immediately resolve their issues. Surveys show that traditional ITSM tools fall short of employee expectations resulting in a lack of employee adoption, high ticket volume, high cost per ticket, and longer times to resolution.
Cost savings
Deploying an intelligent virtual agent reduces resolution times, directly translating to cost savings. By dealing with the largest volume of basic incidents, the virtual agent enables human technicians to focus on more complex issues. This increases agent retention and IT support performance invariably improves. Not only does automation plug the leak but it also actively contributes to creating a more productive environment for employees, thus boosting revenue generation as well.
“Can you add me into the Sales group?”
“My manager asked me to upload files on Box and I dont have access to Box. How do I get an account on Box”
“I need a new account for Salesforce”
“Can you add Bruce into the Sales group?”
“I need to reset my password”
“How Do I Recover My salesforce Password?”
“I need help signing in to my account”
“Is it possible to recover my password?”
“How do I connect to the corporate VPN?”
“How do I export contacts from outlook?”
“I cannot hear the presenter talk on skype”
“How do I play a video on Skype for business meeting?”
“I am unable to send and receive emails in outlook”
“The lift in building G has stopped working”
“The printer on the 3rd floor of building G is not working”
“None of the CCTV cameras seems working in second floor”
“File sharing server is not accessible”
“There is no water in 2nd floor bathroom”
“I need a high end desktop”
“I need access to the printer on third floor”
“I need a HDMI cable for my laptop”
“My laptop disk is full. I need an extra 1 TB disk. It needs to be external”
“My RSA token got blocked, Please reset it”
“My outlook is not starting up”
“How to fix Outlook data files”
“How to fix Outlook reinstalling Office”
“How to delete folders in outlook”
Hi there! I am Snowy, your AI powered Virtual Assistant to help you resolve service desk issues. Report an incident, check request status, reset your password, provision software, answer FAQs and do much more from a single point. Click on NOW, present on the bottom right corner and type your queries.
The latest on Avaamo’s conversational AI platform and how its powering the Conversational Service Desk