The Avaamo Conversational AI Platform
Privacy Policy
Effective Date : Jan 01, 2025
Plan and Procedure
Privacy Policy is a critical part of protecting the business and our customers. As a part of
keeping the privacy policy upto date with the latest law and data governance, the following
review and notification process is followed at Avaamo:
Note: All the clauses as listed in the Privacy Policy section of this document shall be reviewed
by the Security Governance Team.
- Avaamo’s Privacy policy shall be reviewed at least once annually by the Security
Governance Team. - Any changes to the current privacy policy are carefully discussed, reviewed, and
approved by the Security Governance Team. - After approvals, the corresponding clauses as listed in the Privacy Policy section of this
document are updated for internal reference. - For external reference, the same clauses are also updated on the Privacy policy page of
Avaamo’s public website.
Notification
- Any major updates to the privacy policy are notified to all the users in a timely manner
via email, including changes in the use of personal information, to meet the user’s
objectives related to privacy. - In case of any privacy policy breach, Avaamo shall take prompt actions and notify all the
users in a timely manner about the breach as per the Avaamo Security Incident
Response Plan. - Avaamo shall notify the users when access is denied, when users are denied access to
their PI, Avaamo shall inform them of the denial and the reasons for the denial in a timely
manner, unless prohibited by law or regulation.
Privacy Policy
Avaamo respects the privacy of every individual who visits www.Avaamo.ai (“Website”) and/or
purchases its Services. This Privacy Statement is our commitment to transparency in
communicating how Avaamo collects, uses, and discloses the information that is collected from
you, the visitor of its website and/or customer as well as the choices you have with respect to
the information.
Avaamo complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK
Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Avaamo has
certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy
Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data
received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and
the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy
policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the
Data Privacy Framework (DPF) Program, and to view our certification, please visit
https://www.dataprivacyframework.gov/
What This Notice Covers
This Privacy Statement applies to the processing of Personal Data collected by us when you:
- Visit our websites that display or link to this Website Privacy Statement
- Visit our branded social media pages
- Receive communications from us, including emails, phone calls, or texts
- Use our products and services
- Register for, attend, and/or otherwise take part in our events, webinars or contests
Personal Data Collected
Customers
Avaamo may ask for your account information which includes your name, business name, email
address, physical address, phone number, credit card and bank account information (stored
directly with a third party processor), and website domain. By voluntarily providing Avaamo with
your account information, you represent that you own and consent to our use of such personal
data.
Course Previewers
Avaamo may ask for your name, email address, and phone number for you to preview courses
for evaluation purposes.
Website Visitors
At your option, Avaamo collects information such as web server logs, internet protocol (IP)
addresses, browser type, or other information as part of aggregated data.
Cookies and Other Tracking Technologies
Avaamo uses cookies, beacons, tags, and other tracking technologies to gather demographic
information about you, identify your visits to our Website, and other interactions with our
Website. We gather information such as internet protocol (IP) addresses, internet service
provider (ISP), operating system, browser type, and date/time stamp, and store it in log files. To
collect this information, a cookie may be set on your computer or device when you visit our
Website. In some countries, including those in the European Economic Area (“EEA”), the
information in this paragraph may be considered personal information under applicable data
protection laws.
You can control how websites use cookies by changing your cookie settings, but your
modification may limit your use and functionality of some of the features on our Website.
Personal Data Shared
Avaamo may share the information it collects about you in the following ways:
- Third-Party Providers – Avaamo may share your information with third-party providers
that provide services on our behalf. These companies may assist with marketing
support, processing credit card payments, content delivery, email, providing sales leads,
and customer support. Third-party providers may only process personal information
pursuant to Avaamo’s instructions. - Aggregated or De-identified Data – We may disclose or use aggregated or de-identified
information with third-party providers for research purposes relating to our Services. - As Required by Law or Similar Investigations – To comply with legal obligations (e.g.
subpoena) or investigate potential legal violations. Avaamo may be required to share
personal data in response to lawful requests from public authorities including to meet
national security and/or law enforcement requirements. - In case of Business Transfer : Data may be transferred to the parent company in case of
any merger or acquisition. - Safety – We may disclose your information to protect and defend the safety of Avaamo
in connection with investigating and preventing fraud or security issues. - Consent – Avaamo may share your information with your consent.
Your Choices
You may unsubscribe from receiving promotional or marketing emails from Avaamo at any time
by using the “unsubscribe” link in the email received, or by emailing us at
privacy@Avaamo.com. As outlined in the Section, Cookies and other Tracking Technologies,
you can also control your cookie settings.
With respect to your account information, you may update, correct or delete information that you
provided to us by logging into your Avaamo account or contacting us at privacy@Avaamo.com.
Data Subject Rights
For individuals in the EEA, Avaamo’s legal basis for collecting and using your personal
information will depend on the personal information collected and the specific context in which
we collect it. Avaamo will process personal information from you where, a) we have your
consent to do so, b) where processing is necessary for Avaamo to perform Services pursuant to
an agreement, or c) where processing is in our legitimate interests and not overridden by your
data protection interests or fundamental rights and freedoms. In some cases, we may also have
a legal obligation to collect personal information, or may otherwise need the personal
information to protect your vital interests or those of another person. At any time, you have the
right to withdraw or decline consent. If you do not provide the requested information, Avaamo
will not be able to perform Services for you. Also, you have the right to object where we rely on
our legitimate interests to process your personal information.
Individuals located in the EEA may have additional statutory rights available to them with
respect to their personal information, including the right to access your personal information,
have it erased, have it corrected, or object to or restrict processing. If you would like to make
such a request, please email
privacy@Avaamo.com and we will respond within thirty (30) days. Avaamo will need to verify
that the individual is inquiring about his/her own information before we can assist with the
request.
Transfers of Personal Data
Your Personal Data will be collected, transferred to, and stored by us in the United States or by
our affiliates in other countries where we operate. In the event that your Personal Data is
processed outside the European Economic Area (EEA), we will ensure that the recipient of your
Personal Data offers an adequate level of protection by entering into an agreement to abide by
Standard Contractual Clauses for the transfer of data as approved by the European
Commission (Art. 46 GDPR), or another mechanism approved by the EU.
In the context of an onward transfer, Avaamo has responsibility for the processing of personal
information it receives under the DPF Principles and subsequently transfers to a third party
acting as an agent on its behalf. Avaamo shall remain liable under the DPF Principles if its
agent processes such personal information in a manner inconsistent with the DPF Principles,
unless Avaamo proves that it is not responsible for the event giving rise to the damage.
Data Security and Retention
Your Personal Data is kept secure. Only authorized employees, agents, and contractors (who
have agreed to keep information secure and confidential) have access to this information.
We (and our third-party service providers) use a variety of industry-standard security measures
to prevent unauthorized access, use, or disclosure of your Personal Data. These security
measures consist of but are not limited to data encryption, physical security, access controls,
network security & incident response. No method of transmission or method of electronic
storage over the internet is 100% secure. Therefore, while we strive to use commercially
acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Avaamo will retain your Personal Data for the period necessary to fulfill the purposes outlined in
this Website Privacy Statement or until you request its deletion unless a longer retention period
is required by applicable data privacy law.
We take reasonable steps to ensure that your Personal Data is accurate, complete, current, and
otherwise reliable for its intended use.
If Avaamo obtains knowledge that one of our service providers or employees is in violation of
this Website Privacy Statement, Avaamo will take commercially reasonable steps to prevent the
unauthorized use or disclosure of your Personal Data. Avaamo takes data privacy seriously.
Therefore, we agree to take commercially reasonable measures to ensure the proper handling
of your Personal Data by our employees and service providers.
Children
Our Website is not intended for persons under the age of 16. Thus, we do not intentionally
gather Personal Data from visitors who are under the age of 16. If you are under the age of 16,
please do not submit your Personal Data via our submission forms.
California Consumer Protection Act
This section provides additional details about the personal information we collect about
California consumers and the rights afforded to them under the California Consumer Privacy Act
or “CCPA.”
We do not provide services, or other items of value, as consideration for your, or your end users,
personal information protected by the CCPA.
You are responsible for ensuring your compliance with the requirements of the CCPA in your
use of the services we provide to you and your own processing of personal information.
Here are a few things that Avaamo will NOT do with personal information in the scope of acting
as a service provider, as defined by CCPA:
- sell, rent, or otherwise disclose your personal information to third parties in exchange for
money or something else of value - use your information outside the scope of the agreement(s) for services that we have
with you
Subject to certain limitations, the CCPA provides California consumers the right to request to
know more details about the categories or specific pieces of personal information we collect
(including how we use and disclose this personal information), to delete their personal
information, to opt-out of any “sales” that may be occurring, and to not be discriminated against
for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by
contacting us at privacy@Avaamo.com. We will verify your request using the information
associated with your account, including your email address. Consumers can also designate an
authorized agent to exercise these rights on their behalf.
Changes to Privacy Statement
Avaamo reserves the right to modify this Privacy Statement at any time, however, should we
change the Privacy Statement in a material way, a notice will be posted on our website along
with the updated Privacy Statement. If you disagree with the changes, you may terminate your
Services.
The Privacy Statement was last updated on October 27, 2022.
Inquiries and Dispute – Contacting Avaamo
- In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Avaamo
commits to cooperate and comply respectively with the advice of the panel established
by the EU data protection authorities (DPAs) and the UK Information Commissioner’s
Office (ICO) with regard to unresolved complaints concerning our handling of personal
data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. - In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Avaamo
commits to resolve DPF Principles-related complaints about our collection and use of
your personal information. EU and UK individuals with inquiries or complaints regarding
our handling of personal data received in reliance on the EU-U.S. DPF and the UK
Extension to the EU-U.S. DPF, should first contact Avaamo at:
– If you have any questions about the Privacy Policy and our data practices, please
contact Avaamo at privacy@Avaamo.com.
– All the requests to privacy@avaamo.com will be appropriately routed to
support@avaamo.com which follows the complete cycle of change management
process as applicable in the ISMS policy. - The Federal Trade Commission has jurisdiction over Avaamo’s compliance with the
EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S.
DPF. - Avaamo will arbitrate claims and follow the terms as set forth in Annex I of the DPF
Principles, provided that an individual has invoked binding arbitration by delivering notice
to your organization and following the procedures and subject to conditions set forth in
Annex I of Principles.
