Guam Telecom (GTA), a leading provider of fiber, broadband, digital television and connectivity services to enterprises and consumers in Guam, wanted to improve their employee experience by helping to autonomously resolve IT issues and manage costs. One of the key reasons to want to digitize and automate certain service desk functions was to reduce costs, and reallocate this expenditure to investments in new technology.

Avaamo helped Guam Telecom elevate their employee experience – whether you were a desk bound employees, field personnel or administrators – the Employee Agent automated responded to various questions as well as various tasks. Using Avaamo’s Employee Agent users submitted timesheets via conversational exchanges. The submitted timesheets can also be approved either by HR or the reporting manager again by simple conversations with the Agent without the need to learn complicated interfaces and navigating multiple pages and menus. The field technicians now had access to real-time data on their scheduled jobs and didn’t need to rely on dispatch or back-end teams. Every task became streamlined and an intuitive conversational approach enabled technicians to speed up considerably.