Buyers’ Guide to Conversational AI Platforms
Increasingly, organizations are looking at AI-based conversational solutions for improved CX and employee self-service. However, there are some questions that the buyers of this technology continue to grapple with.
- Use-case selection: With 90% of the Conversational AI projects failing, how do I select the right use-case?
- ROI/Benefit analysis: How do I measure ROI and put a business value justification statement for the use case?
- Capability matrix: Which set of capabilities should matter to me and how to choose the right vendor?
- Pricing options: How can I choose the pricing model that doesn’t hurt me in the long run?
- User Experience and Change management: How do I ensure a smooth transition and manage change effectively?
Watch Sriram Chakravarthy, Founder and CTO, Avaamo in a Fireside chat with Guest Speaker Dave Schubmehl, Research VP for Conversational AI Tools and Technologies at IDC. Dave has extensive experience of interacting with decision makers, practitioners and end users of Conversational AI technology and will share his views on how to effectively address all the aforementioned questions.
David Schubmehl
Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery
Dave Schubmehl has over 25 years of experience working in the fields of artificial intelligence, enterprise search, information access and content analytics delivering products and services. Prior to IDC, he was Vice President of Product Strategy for Janya, a provider of semantic analysis tools and solutions.
Sriram Chakravarthy
Founder and CTO
Sriram brings over 15 years of engineering experience in designing massively scalable distributed software. Previously Sriram was Vice President of Products for the Social Computing division at TIBCO where he was responsible for building tibbr, TIBCO’s SaaS based Social Computing platform.
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