Avaamo’s patented dialog engine is stateful and remembers the context of the conversation to automatically start from where the user left off at any stage of the conversation.
Not all conversations are the same. When its finding a relevant answer that is buried in a HR document, or a response that is part of a FAQ or asking the user to complete a benefits enrollment or user finding the closest urgent care location via phone – each of these questions requires a different pattern of conversation to respond effectively.
Avaamo is the only Conversational AI platform that can support all these distinct conversational patterns to be included as part of the same virtual agent (link to the different Bot Builders)
For the same question, the response can be different based on region, language, your role in the organization, your loyalty status etc – Avaamo’s unique filtering mechanism allows for a simple way to configure and manage multiple personalized responses without any coding.