web analytics
meettera 1

An intelligent banking assistant

Go ahead and ask Tera some banking questions. She’s more than happy to respond. If you’re at a loss, here’s some things you can explore to see a broad range of Tera’s banking domain and AI components.

Banking
flows

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Account Services

From checking your account balance to opening an account, we offer a host of pre-built account flows.
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Borrowing

Customize and integrate pre-built credit card and loan flows including billing, payment, and offers.
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International Banking

Our pre-built flows include international savings, foreign exchange, investments, mortgages and more.
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Mortgages

Flows include mortgage calculators, rates, eligibility, applications, and mortgage services.
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Security & Fraud

A host of security & fraud flows including fraudulent transactions, phishing, & identity theft.
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Services & Support

Flows include live agent transfer, complaints, contact customer service, and more.

Machine
Learning

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Domains & Knowledge

Powerful tools to help you transfer training and learning knowledge across your suite of bots.
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Supervised Learning

Expert review and user feedback is an important part of any bot deployment. We've made it easy.
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Unsupervised Learning

Unsupervised learning refers to the aspect of predicting the intent from unstructured/un-labeled data.
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Issue Tracking

A great tool for user feedback or internal testing, immediately log issues while conversing!
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Semantic Parse

Our platform deep learns concepts from source documents and extracts potential questions and facts.
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Validation Framework

Our validation framework automates the testing of complex bots.

Conversational Intelligence

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Multi-turn Dialog

Once an intent has been identified, users will be prompted for information that is required for the intent to be fulfilled.
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Follow-on Questions

Avaamo's state awareness technology enables our chatbots to maintain context and ask follow-on questions, if needed to complete a transaction.
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Intent Chaining

Avaamo can transfer control dynamically from one intent to another based on end-user input.
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Entity Skipping

If a user message contains additional needed values to complete a transaction, the chatbot will register them and skip to an appropriate follow-on question.
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Multi-intent Queries

When a query has multiple intents detected, the intents will be managed and answered in order until complete.
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Goal-oriented Transations

Assign a goal, and a bot will direct a customer to the specified endpoint.
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Feedback

Prompts users to leave simple thumbs up/down feedback so that you can quickly iterate your bot.
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Language Libraries

Our language libraries handle random customer messages, business acronyms, internet lingo, and slang that would be very time consuming to develop on your own.
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Multi-language Support

Avaamo’s NLU engine supports multiple languages by building segmentation support so developers can specify the training text and utterances in the appropriate language.
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Voice

Avaamo enables you to respond with voice using state-of-the-art response generation algorithms.

Tone
Analysis

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Tone & Sentiment

Detect customer emotions so you can build dialog strategies and adjust the conversation accordingly.
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Live Agent Switch

A seamless switch to live agent can be triggered based on rules or if user requests a transfer.
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Frustration

Our tone analyzer can detect "frustration" and respond accordingly.
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Praise

Our tone analyzer can detect "praise" and respond accordingly.
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Urgency

Our tone analyzer can detect "urgency" and respond or escalate accordingly.
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Fear

Our tone analyzer can detect "fear" and respond accordingly.

Knowledge
Libraries

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Smalltalk Library

Smalltalk handles random or playful customer messages that would be very time consuming to develop on your own.
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Synonyms

Synonym and ontology libraries are essential to accurately understanding a customer's intent.
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Greetings

Our Greetings library recognizes casual greetings and responds from a set of pre-packaged responses.
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Emojis & Acronyms

Emojis are more than just a fun visual graphic 🙌, they convey meaning.
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Spelling Correction

Our spelling correction library automatically finds close matches.

Rich
Media

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Carousels

A useful content template that's great for displaying products and services.
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Listview

Listview is designed for FAQs and lists needing more text than offered in our card and carousel.
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Ratings & Polls

Create polls and rating cards you can insert anywhere in your flows for realtime feedback.
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Forms

A powerful and unique feature of our platform is the ability to create & send custom forms.
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Persistent Menu

The Persistent Menu brings users directly into the top-level features and flows in your bot.
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Surveys

Create custom surveys you can insert into your flows for realtime feedback.
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Linking to Webpages

Linking to a webpage is easy, but our bots can do much more than that.
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Webview

Augment your bot's user experience with features difficult to offer using only message bubbles.
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Quick Replies

Quick Replies offer a quick way to move through flows that are very space efficient.

Vertical
AI

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NLU Insights

NLU insights are a valuable resource displaying how the bot evaluated a user's intent.
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Goal-oriented Transations

Assign a goal, and a bot will direct a customer to the specified endpoint.
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Disambiguation

The process of evaluating intent when a customer provides limited information.
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Channels

Deploy your bot to multiple consumer and enterprise channels.
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Forms & Applications

Use forms to get structured input from users and then call backend applications.
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Content Libraries

Editing content placed in our library will update instances throughout the bot.
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Personalization

See how the bot collects and remembers user information, choices, and employs that information implicitly.
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Integrations

Over 150+ pre-built integrations to various enterprise applications like SAP, ORCL, or customized versions of CRM applications.