AI Copilots for Contact Centers: Enhancing Agent Performance and Reducing Stress
Agent burnout is more than just an industry buzzword—it’s a real challenge affecting performance, morale, and customer satisfaction. Learn how innovative AI-driven tools can transform tedious workflows into seamless processes, freeing your agents to focus on what matters most: delivering exceptional customer experiences.
In this discussion you will discover:
- Use real-time transcription and summarization to drastically reduce after-call tasks.
- Provide agents with instant, reliable access to information during calls.
- Implement practical strategies to boost agent performance, morale, and retention while elevating customer satisfaction.
Speaker
Vignesh Shanbhag
Director of Solution Engineering
Avaamo
Vignesh Shanbhag is the Director of Solution Engineering at Avaamo with 17 years of experience in software development and a focus on cutting-edge technologies. Over the last few years he has specialized in the rapidly evolving Generative AI space, driving innovation in Conversational AI.
Vignesh heads the Agent Assist product development, blending technical expertise with strategic vision to deliver transformative AI-powered solutions.