Adtalem runs a global network of higher education institutions that includes American University of the Caribbean School of Medicine, Chamberlain University, EduPristine, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University, servicing 875,000 students.

Tackling the well-known problem of enrollment and admission at scale, ADTALEM deployed an AI-powered Virtual Agent based on Avaamo’s technology, allowing students access to their grades, financial application status, enrollment criteria, and even class waiting lists. Delivering personalized, contextual answers, Avaamo’s Virtual Agent answered and resolved 1M student queries without human intervention during the critical enrollment season with a success rate of 98%.